Customer Success Manager (Remote - US)

Jobgether; United States; Hybrid; USD 108,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive medical, dental, and vision coverage

Unlimited paid time off

Professional development funds

Complimentary access to the learning platform

Job summary

A leading technology learning platform is seeking a Customer Success Manager in the United States. The role involves managing enterprise accounts, building strong relationships with senior leaders, and driving customer engagement for success. Ideal candidates will have over 5 years of experience in customer success with strong communication and problem-solving skills. This position offers a hybrid work option, competitive compensation, and comprehensive benefits.

Qualifications

• Background supporting global enterprise customers, with exposure to both SaaS and on-premises solutions.
• Ability to travel up to 25-50% as needed.
• Strong ability to build relationships with senior leaders such as CTOs and CIOs.

Responsibilities

• Manage a portfolio of enterprise accounts from onboarding through renewal.
• Drive adoption of the customer engagement model for maximum value.
• Collaborate with sales and internal teams to secure renewals and drive expansion.

Skills

Customer success management

Relationship building

Communication skills

Problem-solving

Education

5+ years of experience in customer success or consulting

Tools

Gainsight

Salesforce

Job description

Overview

This position is posted by Jobgether on behalf of Pluralsight. We are currently looking for a Customer Success Manager in the United States.

We are seeking an experienced Customer Success Manager to help clients unlock the full value of a leading technology learning platform. In this role, you will build strong, trusted relationships with enterprise customers, guiding them through onboarding, adoption, and renewal to achieve their business goals. You will work closely with senior technology leaders, influence adoption of best practices, and identify opportunities for expansion. This role offers the chance to combine strategic consulting, relationship management, and technical insight in a fast-paced, customer-focused environment.

Base pay range

$108,000.00/yr - $120,000.00/yr

Responsibilities

• Manage a portfolio of enterprise accounts from onboarding through renewal, ensuring long-term customer success and retention
• Serve as a trusted advisor to senior technology leaders, proactively anticipating needs and mitigating risks throughout the customer lifecycle
• Drive adoption of the customer engagement model, ensuring customers realize maximum value from the platform
• Interpret data on product usage, customer health, and business outcomes to deliver strategic recommendations and corrective actions
• Collaborate with sales and internal teams to secure renewals, drive expansion, and identify growth opportunities
• Inspire organizational change within clients to encourage adoption of best practices and innovative solutions

Qualifications

• 5+ years of experience in customer success, consulting, sales, or professional services (or 3+ years with an advanced degree)
• Background supporting global enterprise customers, with exposure to both SaaS and on-premises solutions
• Strong ability to build relationships with senior leaders such as CTOs, CIOs, and VPs of Engineering
• Familiarity with software development lifecycles and IT workflows, with the ability to discuss technical concepts clearly
• Experience using tools such as Gainsight and Salesforce is preferred
• Ability to travel up to 25-50% as needed
• Strong communication, organizational, and problem-solving skills, with the capacity to work independently in a fast-paced environment
• Hybrid work expectation for those located within 45 miles of Westlake/Dallas, TX (on-site Tuesday-Thursday, remote Monday and Friday)

Benefits

• Competitive compensation with an OTE range of $108,000-$120,000 USD, depending on experience and location
• Comprehensive medical, dental, and vision coverage
• Unlimited paid time off, plus Summer Fridays
• Wellness reimbursements and professional development funds
• Complimentary access to the company's learning platform
• Hybrid or remote work options, depending on location
• A culture rooted in trust, autonomy, collaboration, and continuous learning

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Customer Service

Industries

• Non-profit Organizations and Primary and Secondary Education