Customer Success Manager (Remote Position)

Lensa; Plano (TX); Remote; USD 96,000 - 110,000; Full time

Job summary

Lensa is seeking a Customer Success Manager to enhance relationships with customers for Omnigo Software. This role focuses on driving customer retention, managing accounts, and collaborating with various business functions to ensure customer satisfaction and growth. Ideal candidates should possess a customer engagement passion and relevant software experience.

Qualifications

• 2+ years in a Customer Success role or similar customer-facing role.
• Experience with enterprise software or software-as-a-service organizations.
• Proficient in PowerPoint and comfortable presenting.

Responsibilities

• Drive retention and growth for customers by understanding their needs.
• Maintain data in Salesforce and facilitate customer engagement.
• Own renewals and upsells to grow the assigned book of business.

Skills

Customer Engagement

Analytical skills

Communication

Organizational skills

Education

Experience in customer-facing role

Tools

Salesforce

Gainsight

Job description

Customer Success Manager (Remote Position)

Customer Success Manager (Remote Position)

1 week ago Be among the first 25 applicants

Lensa is the leading career site for job seekers at every stage of their career. Our client, Omnigo Software, is seeking professionals. Apply via Lensa today!

Job Summary

The Customer Success team is responsible for the relationship between Omnigo and our customers. This critical function is responsible for engaging with our customers to drive adoption and demonstrate ongoing value to ensure high customer retention.

The Customer Success Manager is a key member of the organization as it acts as the overall facilitator for customer communications and ultimately owns the account relationship. It is the expectation of the that they’ll work with their customers to appropriately understand, manage, and assist them with day-to-day business needs by acting as a single point of contact for the account and coordinating with all other Omnigo business functions as needed.

Essential Duties And Responsibilities

• Drive retention and growth for our customers by understanding their business needs and helping them succeed
• Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement
• Account owner for named accounts that will coordinate and facilitate across all business functions within the organization
• Maintain data in Salesforce, including contacts, key initiatives, budgets, stakeholders, forecasts, and campaigns
• Represent the voice of the customer to inform our sales process and product roadmap
• Own renewals from quote to invoice, as well as upsells of existing products and services to grow their assigned book of business
• Target and grow revenue within assigned accounts by uncovering cross-sale opportunities for sales
• Work with customers to develop a success plan that outlines how Omnigo adoption will address their needs both immediately and in the future
• Enlist super fans to act as references, lead user groups, & participate in the community
• Be a liaison to drive attendance to trainings, webinars, educational curriculum, and seminars
• Identify meaningful ways to engage low usage and at-risk accounts based on data monitoring as well as qualitative knowledge of the account
  
  

Skills And Requirements

• 2+ Years in a customer-facing or Customer Success role within an enterprise software or software-as-a-service organization
• A passion for Customer Engagement and service mentality
• Proven record of creating and maintaining business partnerships and relationships, “do-er” mentality with a hands-on, passionate, curious, empathetic approach, and the grit to get things done
• Results-driven and proven ability to meet or exceed quotas
• Experience with the annual renewal process is preferred
• Strong operational discipline with an analytical, process-oriented mindset and a data-based approach to decision making and assessment
• Excellent oral and written communication skills
• Must be proficient in PowerPoint and comfortable presenting to all levels of an organization
• Highly organized and has the ability to work independently and to be accountable for results with minimal supervision
• Experience with Salesforce or a similar CRM tool and Gainsight or a similar Customer Success tool preferred
• Public Safety experience welcomed
• Approx. 25% travel for customer visits and conferences
  
  

EOE/M/F/Disabled/Vet

This company is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, age, disability or protected veteran status. All qualified applicants will receive consideration for employment.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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