Client Success Manager (Remote)

SmartScale360 Careers; Tampa (FL); Remote; USD 60,000 - 90,000; Full time

Job summary

SmartScale360 is hiring a Client Success Manager to manage client relationships, lead onboarding, support account growth, and ensure a strong customer experience for our U.S.-based clients.

You will serve as the primary contact for assigned accounts, coordinate with cross-functional teams, and drive renewals and client satisfaction in a remote work environment across the United States.

Qualifications

• 3-5+ years in Client Success, Customer Success, Account Management, Client Relations, Customer Experience, Recruitment, Staffing, or related field.
• Experience managing U.S.-based clients or working with U.S. companies is strongly preferred.
• Strong verbal and written English communication skills.
• Proven experience managing client relationships, onboarding, retention, and account portfolios.
• Experience coordinating with Recruitment, Operations, HR, or cross-functional teams.
• Strong problem-solving skills handling client concerns, escalations, and service issues.
• Experience conducting client check-ins, business reviews, or performance updates.
• Familiarity with CRM systems, account management platforms, and project management tools.
• Strong organizational and time-management skills for multiple accounts and priorities.
• Self-motivated, detail-oriented, and comfortable working remotely.

Responsibilities

• Manage assigned client accounts and serve as primary contact throughout the customer lifecycle.
• Build and maintain long-term client relationships through proactive communication and follow-ups.
• Lead client onboarding and implementation for a smooth transition from sales to operations.
• Understand client goals and ensure services align with business needs.
• Conduct regular client check-ins, reviews, and performance updates.
• Monitor client satisfaction, engagement, account health, and service performance.
• Address client concerns, resolve issues, and coordinate escalations where needed.
• Partner with Recruitment, Operations, and Leadership to meet client needs.
• Track client metrics, activity, deliverables, renewals, and milestones.
• Maintain CRM records, account notes, reports, and client documentation.
• Identify opportunities for client retention, upsell, and service improvement.
• Support contract renewals and strengthen long-term partnerships.
• Identify process improvements to enhance customer experience and efficiency.

Skills

Client Success

Account Management

Customer Experience

Recruitment/Staffing

Cross-functional Collaboration

Client Communication

Tools

HubSpot

Salesforce

Zoho

Slack

Microsoft Teams

Asana/ClickUp/Monday.com

Job description

SmartScale360 is hiring a Client Success Manager to manage client relationships, lead onboarding, support account growth, and ensure a strong customer experience for our U.S.-based clients.

• 3-5+ years of hands-on experience in Client Success, Customer Success, Account Management, Client Relations, Customer Experience, Recruitment, Staffing, or a related field
• Experience managing U.S.-based clients or working with U.S. companies is strongly preferred
• Strong verbal and written English communication skills, with confidence communicating directly with clients
• Proven experience managing client relationships, account portfolios, customer onboarding, and client retention
• Experience coordinating with Recruitment, Operations, HR, or cross-functional teams
• Strong problem-solving skills with the ability to handle client concerns, escalations, and service issues
• Experience conducting client check-ins, business reviews, performance updates, or account reviews
• Familiarity with CRM systems, account management platforms, and project management tools
• Strong organizational and time-management skills with the ability to manage multiple client accounts and priorities
• Self-motivated, detail-oriented, and comfortable working independently in a remote work environment
• Recruitment or staffing experience is a strong advantage

What You’ll Do:

• Manage assigned client accounts and serve as a primary point of contact throughout the customer lifecycle
• Build and maintain strong long-term client relationships through proactive communication and regular follow-ups
• Lead client onboarding and implementation, ensuring a smooth transition from sales to operations
• Understand client goals, requirements, and expectations and ensure services are aligned with their business needs
• Conduct regular client check-ins, account reviews, and performance updates
• Monitor client satisfaction, engagement, account health, and service performance
• Address client concerns, resolve issues, and coordinate escalations and solutions when needed
• Partner with Recruitment, Operations, and Leadership teams to ensure client needs are met
• Track client metrics, account activity, deliverables, renewals, and key milestones
• Maintain accurate CRM records, account notes, reports, and client documentation
• Identify opportunities for client retention, account expansion, upselling, and service improvement
• Support contract renewals and strengthen long-term client partnerships
• Identify process improvements that enhance customer experience, client satisfaction, and operational efficiency

Tools & Technology:

• CRM: HubSpot, Salesforce, Zoho, or similar
• Communication: Slack, Microsoft Teams, Zoom, Google Meet
• Productivity: Google Workspace, Microsoft Office
• Project Management: Asana, ClickUp, Monday.com, or similar

Schedule:

• Monday - Friday (flexibility is a plus)