Customer Success Manager (Remote)

Freddie Mac; Dallas (TX); Remote; USD 120,000 - 150,000; Full time

Job summary

A leading cybersecurity solutions provider is looking for a Customer Success Manager to join their growing startup. This remote role allows you to guide customers throughout their onboarding and subscription journey while developing key partnerships to drive product adoption. The ideal candidate will have a background in customer success and a strong understanding of cybersecurity products.

Qualifications

• Minimum of 5 years in customer success, account management, or consulting.
• Strong understanding of cybersecurity KPIs.
• Ability to convey technical details to non-technical clients.

Responsibilities

• Guide customers during onboarding and through subscription lifecycle.
• Create success plans to meet customer goals.
• Deliver executive business reviews to promote platform usage.

Skills

Communication

Interpersonal Skills

Customer Service

Technical Communication

Tools

CSM tools

CRM tools

Plan Hat

Job description

Employer Industry: Cybersecurity Solutions

Why consider this job opportunity:
- Salary up to $150,000 base
- Opportunity to make a significant impact in a growing startup within the cybersecurity space
- Work remotely from anywhere in the U.S.A., preferably Central or East Coast region
- Collaborative work environment that emphasizes customer success and satisfaction
- Chance to develop strong partnerships with key stakeholders and drive product adoption

What to Expect (Job Responsibilities):
- Guide customers during onboarding and throughout the subscription lifecycle
- Create joint success plans to meet customer goals and security requirements
- Lead customer onboarding experiences and ensure ongoing business prioritization
- Develop partnerships with customer stakeholders and escalate risks to achieve client success
- Deliver quarterly executive business reviews to promote platform usage and identify new opportunities

What is Required (Qualifications):
- Minimum of 5 years of experience in customer-facing customer success, account management, or strategic consulting
- Strong understanding of KPIs related to business outcomes in cybersecurity products
- Excellent communication, interpersonal, and customer service skills
- Ability to convey technical information to non-technical customers
- Experience using CSM and CRM tools; familiarity with Plan Hat is a plus

How to Stand Out (Preferred Qualifications):
- Familiarity with networking and cybersecurity-related products
- Strong empathy for customers and a passion for customer success
- Creativity in solving customer issues and a strong sense of ownership
- Experience handling customer issues with diplomacy and poise under pressure

#Cybersecurity #CustomerSuccess #RemoteWork #CareerOpportunity #GrowthPotential

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."