Customer Success Manager, Quant

London Stock Exchange Group; New York (NY); On-site; USD 98,000 - 163,000; Full time

Benefits offered by this job

Annual Wellness Allowance

Paid time-off

Medical

Dental

Vision

Flex Spending & Health Savings Options

Prescription Drug plan

401(K) Savings Plan

Company match

Job summary

London Stock Exchange Group (LSEG) is seeking a Senior Associate Customer Success Manager in New York. This role focuses on connecting strategic clients with LSEG’s quant and feed solutions, educating users, and driving adoption to enable renewals and growth.

You will work with end users and business decision makers to map objectives to product capabilities, and collaborate with sales and solution teams to identify expansion opportunities.

Qualifications

• 2-5 years of commercial experience in B2B consultative selling or customer success preferably in a SaaS company.
• Ability to map a customer’s business process to product capability.
• Strong executive engagement and trusted advisor skills.
• Experience facilitating customer meetings and presenting to an audience clearly.
• Strong project management and problem-solving skills.
• Ability to travel onsite when required.

Responsibilities

• Clearly define business outcomes and orchestrate a comprehensive success plan with objectives, milestones, risks and metrics.
• Educate customers on content and technology tailored to their use-case.
• Monitor usage data and health metrics to identify growth opportunities and actionable insights.
• Collaborate with solution sales and other teams when opportunities for upsell or cross-sell arise.
• Ensure customers derive maximum value, use all licenses and drive retention and growth.
• Build and maintain relationships with decision makers and users to influence adoption.

Skills

B2B consultative selling

Customer success

SaaS knowledge

Executive engagement

Project management

Travel onsite

Job description

Job Description Come join the LSEG team! Customer Success Managers (CSMs) connect our most strategic clients to LSEG’s portfolio of quant and feed solutions. This specialist plays a vital role in ensuring our customer’s unleash the full power of LSEG by discovering and implementing workflow solutions while continuously providing scalable yet adaptable guidance throughout the customer’s journey. In a role that is comprised of relationship management, education, data science and deep functional expertise, CSMs are responsible for successful adoption and expansion of our content within their assigned accounts. Equal parts trusted advisor and roadmap architect, the CSM collaboratively designs and implements activities with end users and key business decision makers to assist in reducing competitive risk and identifying opportunities for expansion. By transforming our client’s business through user adoption of our suite of solutions, the CSM creates the conditions for optimal renewal and upsell growth! The Quant & Feeds business at Refinitiv combines our industry leading content (including our Datastream, Starmine, IBES Fundamentals, and ESG franchises) with our industry partners to bring to market an outstanding offering for the Quant community. LSEG offers customers unparalleled flexibility via our datafeed and cloud tools including Microsoft Azure and Quantitative Analytics Direct.

Role Overview

• Clearly define business outcomes and orchestrate a comprehensive success plan inclusive of customer objectives, partners, milestones, risks and metrics needed to achieve them.
• Demonstrate and educate new customers on content and technology in a manner that is tailored to their specific use-case.
• Monitor usage data, health gauges and growth opportunities in order to create actionable insights and strategically pivot when necessary.
• Prompt LSEG business development partners (Solution sales, proposition sales, solution consultant) when new business opportunities (upsell or cross sell) are generated through adoption engagements.
• Ensure customers derive maximum value from their investment, use all licenses and collaborate with other LSEG stakeholder teams to ensure retention and growth.
• Build, maintain and maximize positive relationships with business decision makers and users within each account to influence adoption.

How You'll be Successful

• Breadth & depth of customer relationships
• Critical issue and risk mitigation management
• Contributions to role and process improvement
• Lead generation
• Proactive client engagements
• Portfolio churn
• Solution Adoption

Who You Are

• 2-5 years of commercial experience in B2B consultative selling or customer success preferably in a SaaS company.
• Ability to map a customer’s business process to product capability.
• Strong ability to collaborate with internal operational and account management teams.
• Executive engagement skills with an ability to establish trusted advisor relationships with business decision makers.
• Experience facilitating customer meetings and presenting to an audience in a concise, inspirational and convincing manner.
• Strong project management, technical and problem solving skills.
• Ability to travel onsite when required.
• Knowledge & experience in Quantitative Asset Management.
• Strong passion for the financial markets.
• Knowledge of a programming language a plus

Career Stage: Senior Associate

Compensation / Benefits Information

LSEG is committed to offering competitive Compensation and Benefits. The anticipated base salary for this position is $97,500 - $162,500. Please be aware base salary ranges may vary by geographic location, city and state. In addition to our offered base salary, this role is eligible for our Variable Incentive Compensation plan. Target variable compensation will be commensurate with the posted career stage. Individual salary will be reflective of job related knowledge, skills and equivalent experience.

Benefits Program

LSEG roles (excluding internships and part-time roles of less than 20 hours per week) are typically eligible for inclusion in our LSEG Benefits program, which includes offerings of:

• Annual Wellness Allowance
• Paid time-off
• Medical
• Dental
• Vision
• Flex Spending & Health Savings Options
• Prescription Drug plan
• 401(K) Savings Plan
• Company match

Additional Benefits

LSEG’s Benefits plan also includes basic life insurance, disability benefits, emergency backup dependent care, adoption assistance commuter assistance etc.

• basic life insurance
• disability benefits
• emergency backup dependent care
• adoption assistance
• commuter assistance

Tailored Benefits and Support

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

• healthcare
• retirement planning
• paid volunteering days
• wellbeing initiatives

London Stock Exchange Group (LSEG) Information

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering. Find out more Get to know some of our people who are pushing the boundaries of technology, finance and more around the world.