Customer Success Manager

Creatify AI; Mountain View (CA); On-site; USD 110,000 - 170,000; Full time

Job summary

Creatify AI is seeking a Customer Success Manager to act as a trusted advisor, onboarding customers, and driving retention and growth. You will collaborate with Sales, Product, and Support to maximize value from the Creatify.AI platform.

You will manage onboarding, adoption, and ongoing customer success strategies, building strong stakeholder relationships and advocating for customer outcomes in a dynamic startup environment.

Qualifications

• 5+ years in Customer Success, Account Management, or related role in SaaS/Tech.
• Customer-first mindset focused on delivering exceptional experiences and measurable outcomes.
• Excellent listening, presentation, and interpersonal skills.
• Strong problem-solving and cross-functional collaboration.
• Ability to analyze usage data to derive insights and guide strategy.
• Thrives in a fast-paced startup environment with multiple priorities.

Responsibilities

• Onboard new customers and drive effective adoption of the platform.
• Build long-term relationships with key stakeholders and act as their advocate.
• Drive retention and identify upsell opportunities aligned with customer goals.
• Monitor health, anticipate risks, and mitigate churn.
• Gather customer insights and relay them to Product/Marketing.
• Develop customized success plans aligned to business objectives.
• Encourage advocacy through case studies, testimonials, and referrals.

Skills

5+ years experience

Customer-First Mindset

Communication skills

Problem-solving

Analytical aptitude

Adaptability

Job description

About Creatify

Creatify is building the world’s first end-to-end AI advertising agent—a platform that automates the entire video ad lifecycle, from scripting and avatar-led generation to testing, optimization, and publishing across Meta, TikTok, YouTube, and more.

We’ve surpassed 3 million users across 18,000+ teams. Leading brands—including Applovin, Alibaba, HubSpot, Binance, NewsBreak, and Zumper—use Creatify to produce personalized, high-performing video ads in minutes.

We have raised $24M in funding from leading Silicon Valley firms including WndrCo, Kindred Ventures, Millennium New Horizons, NFDG, Comcast Ventures, Creator Ventures, Leadout Capital, Hat Trick Capital, and many more. Check out our latest coverage by Fast Company, TechCrunch, Bloomberg TV, and our recognition as one of IVP Enterprise AI 55 in 2024.

Based in Mountain View, we are a team of passionate AI researchers, engineers, and advertising veterans. Join us in reinventing the advertising industry with AI.

About This Role

We’re seeking a Customer Success Manager to join our dynamic team. In this role, you’ll be the trusted advisor for our customers, ensuring they maximize the value of Creatify.AI’s platform. You’ll work closely with Sales, Product, and Support teams to onboard, retain, and grow our customer base. If you’re a proactive problem-solver who thrives on building relationships and driving customer outcomes, this is the role for you.

Responsibilities

• Customer Onboarding & Adoption: Guide new customers through seamless onboarding, ensuring they understand and leverage our platform effectively.

• Relationship Management: Build strong, long-term relationships with key stakeholders, acting as their advocate within Creatify.AI.

• Retention & Expansion: Drive high retention rates and identify upsell/cross-sell opportunities by understanding customer goals.

• Proactive Engagement: Monitor customer health, anticipate risks, and implement strategies to mitigate churn.

• Feedback Loop: Gather and relay customer insights to Product and Marketing teams to shape future improvements.

• Success Planning: Develop customized success plans to align our solutions with customer business objectives.

• Advocacy & Community: Encourage customer advocacy through case studies, testimonials, and referrals.

Qualifications

• Experience: 5+ years in Customer Success, Account Management, or a related role in SaaS/Tech.

• Customer-First Mindset: Passion for delivering exceptional customer experiences and driving measurable success.

• Communication Skills: Exceptional listening, presentation, and interpersonal skills to engage stakeholders at all levels.

• Problem-Solving: Ability to troubleshoot issues, manage escalations, and collaborate cross-functionally for resolutions.

• Analytical Aptitude: Comfortable analyzing usage data to derive insights and guide customer strategy.

• Adaptability: Thrives in a fast-paced startup environment, managing multiple priorities with a proactive attitude.

We are an equal opportunity employer and highly value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.