Customer Success Manager, Performance

Samsung Electronics Perú; New York, Northern (NY, KY); Hybrid; USD 110,000 - 135,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

401(k)

Employee Purchase Program

Tuition Assistance

Paid Time Off

Wellness Incentives

Job summary

Samsung Ads in New York is seeking a Customer Success Manager to support the Sales team and drive campaign performance. You will partner with sellers on key accounts, manage day-to-day client communications, and contribute to renewal support and upsell opportunities.

The role requires 5+ years in Advertising Sales/Account Management, a Bachelor’s degree, and strong knowledge of the digital and programmatic advertising landscape. This is a full-time on-site position based in NYC.

Qualifications

• 5+ years in an organization supporting Advertising Sales in Account Management.
• Ability to meet deadlines in a fast-paced environment.
• Bachelor’s degree required.

Responsibilities

• Align with Sales to provide seamless account support, including RFP responses and campaign insights.
• Lead day-to-day client communications and manage campaign launches and updates.
• Coordinate cross-functional teams to optimize campaigns and drive renewals.

Skills

Account management

Attention to detail

Multitasking

Client presentations

Digital advertising knowledge

Education

Bachelor's degree

Job description

## Customer Success Manager, PerformanceApplylocations: One Pennsylvania Plaza, 26th Floor, New York, NY, USAtime type: Full timeposted on: Posted Todaytime left to apply: End Date: September 28, 2026 (30+ days left to apply)job requisition id: R118822**Position Summary**Samsung Ads Customer Success Manager Samsung Ads, the advertising monetization arm of Samsung Electronics, leverages proprietary real-time TV viewing behavior and insights to promote relevant brands and content experiences to consumers. We partner with brands, agencies and content owners to deliver unique advertising opportunities on native placements within our Smart TV platform and programmatically with a cross device solution. Samsung’s unique first party data help brands connect to their audience as they explore content across desktop, mobile, tablets and our Smart TVs. The Samsung Ad platform delivers high-quality audience targeting powered by three key components: first-party audience data at scale, world-class data science, and brand-safe cross-device ad inventory. The Opportunity We’re growing our Customer Success team! Samsung Ads is looking for confident individuals to take on this strategic position dedicated to supporting the Sales team and driving direct impact towards quarterly revenue goals. He/she will partner with Sellers on key accounts & verticals to provide seamless end-to-end full support. Candidates should have prior experience focused on delivering excellent customer service, driving campaign performance and achieving a successful renewal rate. He/she must be able to demonstrate a strong knowledge of the advertising industry across digital & programmatic platforms. The Customer Success Manager will be based in NY, and will report into the Manager, Customer Success within our Sales and Marketing division. If you're interested in joining a rapidly growing team working to build a unique, world-class advertising organization with a relentless focus on design and customer experience, you've come to the right place!**Role and Responsibilities****Role and Responsibilities**• Align directly with Sales representatives to provide seamless account support, including but not limited to: RFP responses, media planning, post-sale kick-off and management of campaign insights & reports.• Serve as lead contact for all day-to-day client communication, ensuring exceptional service and troubleshooting appropriately in a timely manner.• Lead campaign kick-off meetings, manage launch timelines, and streamline communication on campaign updates, troubleshooting, optimization recommendations and final campaign review.• Communicate to internal teams across product and operations of upcoming campaigns, requirements and guidance on discussed KPIs.• Maintain strong knowledge of Samsung Ads platform and offerings to serve as the “go-to” resource and drive upsell opportunities.• Produce best practices and learnings based on campaign performance, and provide clients with recommendations to drive renewal business.• Collaborate with Marketing team for custom ideation and marketing solutions, providing specific overview of client’s objectives and goals.• Educate and guide new and existing clients on best practices, onboard new clients and proactively address areas where improvement is needed. • Understand the larger financial picture and drive positive impact towards Samsung Ads’ annual sales growth.**Skills and Qualifications**• 5+ years working in an organization that supports the Advertising Sales function specifically within the Account Management role• Must be task driven and have the ability to produce and hit key deliverable deadlines in a fast paced environment• Attention to detail, ability to multitask and strong organizational skills required• Experience working directly with clients and can demonstrate ability to present during meetings• Deep understanding of the digital advertising space, with knowledge of programmatic landscape• Bachelor’s degree required**Preferred Qualifications:**Experience working with Lower Funnel/Direct Response**Skills and Qualifications**Compensation for this role for a candidate based in New York is expected to be between $110,000 - $135,000. Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role.Regular full-time employees (salaried or hourly) have access to benefits including Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more.\* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.\* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.**Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process**Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA\_Accommodations\[e-mail] for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.