Customer Success Manager (Outside Sales)

Oettinger Davidoff AG; New York (NY); On-site; USD 70,000 - 95,000; Full time

Job summary

A leading luxury tobacco products company is seeking a Customer Success Manager to manage a sales territory in New York. The ideal candidate will develop new accounts and maintain relationships with existing retailers. A Bachelor's degree and 5-6 years of relevant experience are preferred for this full-time position. Strong expertise in customer relationship management and tobacco knowledge will be advantageous.

Qualifications

• 5-6 years related experience in sales or customer success.
• Strong knowledge of tobacco products is preferred.
• Experience working with retail accounts.

Responsibilities

• Execute sales plans to maximize sales efforts.
• Develop and maintain relationships with existing accounts.
• Collaborate with marketing for promotions.

Skills

Customer relationship management

Sales strategy development

Wood and tobacco knowledge

Education

Bachelor's degree (B.A.)

Tools

Customer CRM/Mobile Sales Solution

Job description

Overview

Customer Success Manager (Outside Sales) at Davidoff of Geneva USA, part of the Oettinger Davidoff Group. Davidoff of Geneva USA is a leading luxury tobacco products company, representing world-renowned brands and offering a dynamic and supportive workforce. Under the general direction of the Team Success Manager, perform a wide variety of duties to develop and manage a geographic sales territory by calling on existing accounts and adding new accounts based on need within the local market.

Responsibilities

• Execute the sales plan and objectives set forth by the company to maximize proper allocation of sales efforts.


• Present new product lines, promotions, and programs to retailers and wholesalers and review line items not carried in stores.


• Advise and help with merchandising objectives to obtain optimal product exposure and build on new and existing in-store line items. Display point of sale material when available to insure proper brand identification.


• Review and follow-up with retailer concerns and establish a positive business working relationship. Maintain ongoing attention to sales data and detail.


• Develop strong customer relationships using fact-based selling techniques and other company-prescribed methods.


• Prepare and implement Key Account Plans for all Appointed Merchants within the territory, coordinating with the Team Success Manager on identified accounts.


• Collaborate with Marketing Managers to ensure programs and promotions run smoothly.


• Present formal Business Reviews with all accounts and develop ways to increase business and adjust planning as necessary.


• Maintain proper coverage and frequency of sales visits to all accounts in the prescribed area. Seek out new business opportunities and be flexible to assist in other areas when needed.


• Continually review sales quotas versus actuals and communicate ideas to improve overall sales.


• Manage time effectively to achieve maximum sales effort, including detail days, PTO days, phone usage, travel time, and retail time.


• Monitor proper usage of company funds, expense accounts, and company property (e.g., devices, samples, and materials).


• Maximize the usage of the customer CRM/Mobile Sales Solution and maintain data integrity.

Education and Experience

Bachelor's degree (B.A.) from a four-year college or university is desirable; 5-6 years related experience and/or training; or an equivalent combination of education and experience.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Tobacco Manufacturing and Wholesale