Customer Success Manager (OH, Dayton)

Five Star Breaktime Solutions; Beavercreek Township (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) plan with match

Medical, dental, and vision insurance

Voluntary FSA

Life insurance

Short/Long-term disability

Feeding the Future charity

Advancement opportunities

Quarterly retention bonus

Vehicle program with insurance and维护/维

Job summary

Five Star Breaktime Solutions is seeking a Customer Success Manager to nurture long-term client partnerships across Markets, Vending, Dining, and Refreshment Services. You will be the face of Five Star, ensuring exceptional service, engagement, and value with every client interaction.

Responsibilities include developing relationships through on-site visits, resolving issues quickly, coordinating with operations and regional leadership, identifying expansion opportunities, and supporting

Qualifications

• Bachelor's degree in business, marketing, or related field with two years in customer success, account management, or sales.
• Strong interpersonal, communication, and problem-solving skills, with ability to present to groups and leadership.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Willingness to travel regionally and stay overnight as required.
• Valid driver's license and clean driving record.
• Consent to a drug screen and pre-employment background check.
• Equal opportunity employer.

Responsibilities

• Develop and maintain long-term customer relationships through regular communication and on-site visits.
• Serve as the primary contact for client needs and ensure issues are resolved quickly and professionally.
• Partner with operations and regional leadership to ensure satisfaction and service consistency.
• Identify opportunities to expand relationships by introducing Five Star services and solutions.
• Support sales and retention goals by assisting with new account development and profitability.
• Document client interactions and share updates with management.
• Represent Five Star at conferences and events, including occasional overnight travel.
• Uphold Five Star’s values—Discipline, Leadership, Integrity, and Community.

Skills

Interpersonal skills

Communication skills

Problem solving

Public speaking

Education

Bachelor's degree in business, marketing, or related field

Tools

Excel

Word

PowerPoint

Outlook

Job description

The Customer Success Manager (CSM) is responsible for building strong client partnerships and ensuring every customer experience exceptional service, engagement, and value. Acting as the face of Five Star across all business lines — Markets, Vending, Dining, and Refreshment Services — this role focuses on client retention, satisfaction, and organic growth through proactive relationship management and solution-driven collaboration with operational teams.

What Five Star Has to Offer:

• 401(k) retirement savings plan with company match.
• Comprehensive medical, dental, and vision insurance plans (individual and family coverage).
• Voluntary FSA, life insurance, and short/long-term disability options.
• Opportunity to support our 501(c)3 charity, Feeding the Future, Inc., which provides over 500,000 meals annually to children in need.
• Opportunities for advancement.
• Quarterly Incentive Bonus based on retention and growth.
• Vehicle program with insurance and maintenance reimbursement and weekly stipend.

Key Responsibilities:

• Develop and maintain long-term customer relationships through consistent communication and on-site visits.
• Serve as the primary point of contact for all client needs and ensure issues are resolved quickly and professionally.
• Partner with operations and regional leadership teams to ensure customer satisfaction, performance excellence, and service consistency.
• Identify opportunities to expand relationships by introducing additional Five Star services and solutions.
• Support sales and retention goals by assisting with new account development, same-store growth, and profitability initiatives.
• Conduct regular client site visits to ensure company standards and contractual commitments are met.
• Document all client interactions, feedback, and action items accurately and share updates with division management.
• Represent Five Star at conferences, meetings, and events as needed, including occasional overnight travel.
• Promote and uphold Five Star’s values — Discipline, Leadership, Integrity, and Community — in every customer interaction.

Required Qualifications:

Bachelor's degree in business , marketing, or a related field and two years of experience in customer success, account management, or sales, ideally within a service-oriented industry ; or equivalent combination of education and experience.

Strong interpersonal, communication, and problem-solving skills with the ability to present to groups and leadership.

Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).

Willingness to travel regionally and stay overnight as required.

Valid driver’s license and clean driving record.

Must be able to consent to a drug screen and pre-employment background check.

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

Location - OH, Dayton - OH - 2152 Heller Dr