Customer Success Manager, Nursing Simulation

Labster ApS; United States; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Comprehensive medical coverage

Unlimited vacation

Paid parental leave

Free mental health sessions

Opportunities for skill development

Competitive pay

Job summary

Labster ApS is seeking a proactive Customer Success Manager (CSM) with a strong background in nursing education. This role involves managing customer relationships, providing clinical consultation, and ensuring successful adoption of the UbiSim VR platform in academic and healthcare institutions. Join a mission-driven organization committed to innovation in education and healthcare.

Qualifications

• 3–5+ years in nursing education, clinical instruction, or simulation.
• Experience in customer-facing roles such as success, consulting, or solutions engineering.
• Knowledge of simulation standards and learning theories.

Responsibilities

• Manage a portfolio of customer relationships to ensure satisfaction, retention, and growth.
• Serve as a subject matter expert in nursing education and simulation-based learning.
• Work with product, engineering, and support teams to address issues and relay customer feedback.

Skills

Communication

Problem Solving

Relationship Management

Data Analysis

Education

Master of Science in Nursing (MSN)

Tools

Salesforce

Gainsight

Job description

We are seeking a proactive, relationship-driven Customer Success Manager (CSM) with a strong background in nursing education to join our team. In this role, you will act as both a strategic advisor and clinical expert, ensuring our customers successfully adopt UbiSim’s VR platform. You will be key in onboarding, fostering adoption, and maintaining long-term engagement with nursing programs across academic and healthcare institutions.

If you are passionate about working for a mission-driven organization and making a tangible difference in education and healthcare innovation, we encourage you to read on and apply!

Responsibilities

1. Customer Success & Account Management
   • Manage a portfolio of customer relationships to ensure satisfaction, retention, and growth.
   • Guide customers through onboarding, curriculum integration, and goal setting.
   • Monitor engagement and adoption metrics, providing strategic insights.
   • Identify opportunities for upselling and renewals in collaboration with sales.
2. Clinical & Educational Consultation
   • Serve as a subject matter expert in nursing education and simulation-based learning.
   • Provide training and support to faculty, instructors, and simulation staff.
   • Develop implementation plans aligned with institutional goals and standards.
   • Offer consultation on simulation pedagogy, competency-based education, and VR integration.
3. Cross-Functional Collaboration
   • Work with product, engineering, and support teams to address issues and relay customer feedback.
   • Represent customer interests to influence product development.
   • Create knowledge base materials, webinars, and documentation.
4. Industry Engagement
   • Stay updated on trends in nursing education, simulation standards, and accreditation.
   • Promote UbiSim at conferences, webinars, and events to showcase VR’s value in healthcare training.
5. Competencies & Skills
   • Master of Science in Nursing (MSN)
   • 3–5+ years in nursing education, clinical instruction, or simulation
   • Knowledge of simulation standards and learning theories (e.g., INACSL, NLN, AACN, NCLEX)
   • Experience in customer-facing roles such as success, consulting, or solutions engineering
   • Excellent communication, problem-solving, and relationship skills
   • Ability to manage multiple projects and accounts
   • Willingness to travel
6. Preferred Qualifications
   • Experience with CRM and customer success platforms (e.g., Salesforce, Gainsight)
   • Data analysis skills related to customer metrics (e.g., NRR, CSAT)
   • Knowledge of nursing accreditation and regulatory frameworks
   • Experience with VR/AR technology or educational software is a plus.

About Us

Labster’s mission is to engage learners and break down barriers through immersive technology to improve lives. Our platforms for STEM education and nursing simulation enable students to practice real-world scenarios safely and repeatedly, building confidence and competence.

Recognized as one of the Top EdTech Companies of 2024 by TIME and Statista, and with UbiSim named a TIME Best Invention of 2024, we are committed to innovation and excellence.

Our Benefits

• Healthcare: Comprehensive medical coverage.
• Time Off: Unlimited vacation, paid holidays, flexible leave.
• Family Support: Paid parental leave.
• Mental Well-being: Free mental health sessions.
• Growth: Opportunities for skill development and career advancement.
• Additional Perks: Competitive pay, inclusive policies, and employee resource groups.

Our Commitment

Labster is an equal opportunity employer committed to diversity and inclusion. We prohibit discrimination based on race, gender, age, religion, sexual orientation, gender identity, veteran status, disability, or any other protected class. We comply with all applicable laws, including the ADA.