Customer Success Manager, North America

PERSUIT; United States; Remote; USD 108,000 - 132,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Paid time off

Family leave

Training and professional development

Wellness resources

Job summary

PERSUIT is seeking a Customer Success Manager to partner with North American enterprise clients, guiding them from onboarding through renewal. You will build strategic success plans, advise on outside counsel management, and turn usage data into a compelling value narrative to support renewals and expansions.

The role is fully remote within the United States, with preference for candidates in Eastern, Central, or Mountain time zones.

Qualifications

• 2–4+ years in SaaS Customer Success, Account Management, consulting, or legal operations.
• Experience managing client relationships or portfolios.
• Confident engaging with senior stakeholders and leading high-stakes conversations.

Responsibilities

• Own a portfolio of enterprise clients across the full lifecycle: onboarding, adoption, expansion, renewal.
• Build data-driven success plans and advise on outside counsel management best practices.
• Translate usage and savings data into a clear value story driving renewal/expansion.
• Develop executive sponsorship and multi-threaded relationships across accounts.
• Drive adoption through training, change management, and scalable self-service programs.
• Identify risks and growth opportunities and coordinate with internal experts.

Skills

SaaS Customer Success

Account Management

Stakeholder Management

Data storytelling

Change management

AI awareness

Tools

CRM software (e.g., Salesforce)

Job description

About PERSUIT

PERSUIT is a leading legal technology company transforming how in-house legal teams engage outside counsel and manage legal spend. Our innovative platform helps some of the world's largest organizations make smarter, more strategic decisions through competitive sourcing, greater transparency, and data-driven insights. We're a collaborative, fast-growing team passionate about challenging the status quo and driving meaningful change across the legal industry.

As a Customer Success Manager at PERSUIT, you'll partner with in-house legal teams to transform how they select and manage outside counsel and control legal spend, from intake to invoice.

You'll own a portfolio of North American enterprise clients and act as a strategic advisor to General Counsel and Legal Operations leaders. Your goal is to deliver measurable value, build lasting client relationships, and make renewal a no-brainer.

What You'll Be Doing

• Own a portfolio of enterprise clients across the full customer lifecycle, including onboarding, adoption, expansion, and renewal.
• Build data-driven success plans and advise clients on outside counsel management best practices, including competitive sourcing, alternative fee arrangements, and spend governance.
• Turn usage and savings data into a clear value story that drives renewal and expansion.
• Build executive sponsorship and develop strong, multi-threaded relationships across every account.
• Drive adoption through training, change management, and scalable self-service programs.
• Identify risks and growth opportunities early, collaborating with the right internal experts to take action.

This is a fully remote position open to candidates based in the United States. While we welcome applicants nationwide, candidates located in the Eastern, Central, or Mountain time zones are preferred.

We're AI-friendly. Feel free to use tools like ChatGPT during your prep, but we ask that your interview responses and work samples reflect your own thinking.

Who You Are

• Bring 2–4+ years of experience in SaaS Customer Success, Account Management, consulting, or legal operations, with a track record of managing client relationships or portfolios.
• Confident engaging with senior stakeholders and comfortable leading high-stakes conversations.
• A data-literate storyteller who can translate complex information into clear, actionable insights.
• Proactive, organized, and technically curious, with an interest in leveraging technology and AI to work smarter.
• Bring a positive, "yes, and" mindset, with a willingness to learn, adapt, and grow.

Nice to Have

• Experience in legal operations, legal technology, fintech, or professional services.
• Familiarity with legal pricing, law firm sourcing, or corporate legal departments.

Work Authorization

This is a remote position open to candidates based in the United States. Applicants must have current, valid authorization to work in the U.S. PERSUIT is unable to provide visa sponsorship for this position.

Compensation & Benefits

The base salary for this position is $120,000 plus variable compensation.

PERSUIT offers a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• 401(k)
• Paid time off
• Family leave
• Training and professional development opportunities
• Wellness resources