Customer Success Manager (Mortgage)

Argyle; United States; Remote; USD 100,000 - 120,000; Full time

Job summary

Join a forward-thinking startup that is revolutionizing consumer data verification. In this role, you will be the key point of contact for strategic customers, guiding them through integration and account management. Your expertise will help enhance product value and ensure customer success. This innovative firm offers a remote-first culture, flexible hours, and a commitment to diversity. If you're passionate about building relationships and driving customer satisfaction, this is the perfect opportunity for you.

Benefits

Health Insurance

Flexible Working Hours

Stock Options

Flexible Vacation Leave

MacBook

Qualifications

• 3+ years in a customer-facing, solution-oriented role.
• Experience in the mortgage industry is preferred.

Responsibilities

• Own the customer lifecycle from onboarding to renewals.
• Monitor KPIs and customer health to improve experience.

Skills

Customer Relationship Management

Data Analysis

Technical Acumen

Problem-Solving

Communication Skills

Education

Bachelor's Degree

Tools

API Integration

Job description

About Argyle
Argyle is a remote-first, Series C startup solving a consumer data problem.
For decades, financial service providers and other businesses have collected and verified consumer income and employment data the same way: by hand or via verification databases. These methods are expensive, time consuming, high friction, and/or unreliable. In turn, experiences like applying for a loan or completing a background check are challenging for service providers and consumers alike.
The solution is Argyle. We're the leading provider of direct-source, consumer-permissioned income and employment verifications. We make it fast and easy to gain secure and reliable access to the most complete real-time datasets stored in consumers' payroll accounts, so service providers can automate verification workflows, save time, reduce risks, lower costs, and build better product experiences.
Named one of America's Best Startup Employers of 2025 by Forbes, Argyle largely serves the mortgage, personal lending, tenant screening, and background check industries as well as the gig economy. Argyle is also an authorized report supplier for Fannie Mae's Desktop Underwriter validation service, a component of Day 1 Certainty, and Freddie Mac's Asset and Income Modeler (AIM), part of Loan Product Advisor℠.
Founded in 2018, Argyle completed its Series C funding round in 2024 and has raised over $100 million in capital.
If you're looking to join a fun and ambitious group of people working remotely across dozens of countries, apply today.
About the team
The Customer Success team at Argyle combines product and industry knowledge with relationship-building skills to help our customers achieve the most from the Argyle product. We believe there is incredible value in harnessing payroll information, and we help implement and support solutions for our clients to leverage that data.
What will you do?
You will be the primary point of contact for our most strategic customers and will work with them through all process stages, including integration, scaling, product expansion, and account management. You will be responsible for analyzing customer data and working directly with our product team to enhance future value. You will also be tasked with building the materials and processes to enable a repeatable customer success model.

• Own the customer lifecycle by onboarding new clients, driving adoption, tracking renewals, and working closely with the sales team on upsells and cross-sells
• Manage and nurture multiple customer relationships , including proactively and confidently engaging with key contacts to convey the value of our product
• Monitor KPIs and customer health to reduce churn risk, promote retention, and improve the overall customer experience
• Troubleshoot and provide insights on how to use the various features of our API while working closely with the support team as a point of escalation for complex issues
• Build the systems and processes necessary to create a scalable customer success department

What are we looking for

• 3+ years of experience in a customer-facing, solution-oriented role
• Experience in the mortgage industry
• Ability to develop strong, loyal, and long-lasting client relationships
• Strong technical acumen coupled with the desire to learn the ins and outs of Argyle's API
• Exceptional ability to prioritize tasks and work independently
• Excitement to perform and deliver in a high-growth environment and strive for continuous improvement

Why Argyle?

• Remote first company
• International environment
• Health Insurance (US residents only)
• Flexible working hours
• Stock Options
• Flexible vacation leave
• MacBook

Argyle embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be.
The pay range for this role is:
100,000 - 120,000 USD per year ( Remote (United States) )