Customer Success Manager (Mid-Market) CST/EST

NEMETSCHEK AG; United States; Remote; USD 77,000 - 97,000; Full time

Job summary

An innovative company is seeking a Customer Success Manager to guide Mid-Market customers in maximizing their use of cutting-edge software solutions. This role is pivotal in driving customer satisfaction and engagement, requiring strong communication and relationship-building skills. As a trusted advisor, you will work closely with various internal teams to ensure customers achieve their desired outcomes. Join a supportive and diverse environment that values professional development and offers competitive compensation, including paid medical premiums and generous PTO. This is an exciting opportunity to make a significant impact in the construction industry.

Benefits

100% paid medical premiums for employees

80% paid medical premiums for dependents

Fully vested 401K from day one

Generous PTO

Unlimited access to BetterUp Care

Unlimited access to LinkedIn Learning

Up to $5K annual education reimbursement

Qualifications

• 5+ years in customer-facing roles or AEC roles.
• Ability to become a subject-matter expert in Bluebeam products.

Responsibilities

• Establish value as a trusted advisor and identify success criteria.
• Deliver extraordinary experiences through clear communication.
• Partner with Sales reps to ensure beneficial customer relationships.

Skills

Customer Success

Sales

Technical Support

Communication Skills

Presentation Skills

Relationship Building

Technology Learning

Tools

Bluebeam

Job description

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Customer Success Manager (Mid-Market) CST/EST

Date: Apr 28, 2025

Location: US

At Bluebeam, we empower people to advance the way the world is built. We create smart software solutions that make construction sites more efficient, connected, and safe, improving the lives of design and construction professionals worldwide.

The Customer Success Manager guides Bluebeam’s Mid-Market customers to achieve their desired business outcomes through the appropriate application of Bluebeam’s products and services. Successful execution will help customers realize greater value through deeper adoption and engagement by its users.

Candidates should reside in either Eastern or Central Time Zone

This role partners with various teams at Bluebeam, including Technical Account Management, Sales Operations, Professional Services, Technical Support, and Legal/Security, to effectively guide team members and customers through purchases of Bluebeam products and services.

What we would like to see in you:

• 5+ years in customer-facing roles (Customer Success (preferred), Sales, Customer Service, Technical Support) OR 5+ years in a professional AEC role
• Bluebeam product knowledge – ability to become a subject-matter expert within the first 6 months
• Outstanding discovery and listening skills
• Ability to connect and build meaningful relationships
• Confidence to act and drive positive outcomes
• Excellent communication skills, written and verbal
• Experience and comfort speaking/presenting in front of groups of up to 150 people, in-person and via video conferencing
• Comfortable learning new technology

What you’ll do:

• Establish value as a trusted advisor through identifying success criteria, practical action steps, and product application expertise
• Deliver extraordinary experiences through clear and timely communication and support
• Identify and create customer advocates and champions
• Uncover new opportunities in the account for services, additional users, and influence inside and outside the organization
• Partner with Sales reps to ensure long-term, mutually beneficial customer relationships
• Communicate actively with the Technical Support team, ensuring customer issues are escalated appropriately
• Partner with Bluebeam’s Product Management and Marketing teams, sharing customer insights related to workflows and processes
• Connect key customer contacts to internal departments for feedback, industry perspectives, and marketing content

What we offer:

• People-focused, entrepreneurial culture backed by Nemetschek
• Competitive compensation and benefits:
• 100% paid medical premiums for employees, 80% for dependents
• Fully vested 401K from day one
• Generous PTO, including sick/mental health & volunteer days
• Unlimited access to BetterUp Care
• Work-life balance through a culture of diversity, inclusion, and respect
• Opportunities for professional development:
• Unlimited access to LinkedIn Learning
• Up to $5K annual education reimbursement after 1 year

Bluebeam's DEIBA mission emphasizes building an inclusive environment where everyone feels a sense of belonging, valuing diverse perspectives to arrive at better solutions.

About Bluebeam:

The construction industry is rapidly adopting new technology. Bluebeam plays a crucial role in this transformation, with over 3 million users worldwide and a strong presence in the US and globally.

Join us to design and build your future!

Bluebeam is an equal opportunity employer, committed to diversity and inclusion. We offer a comprehensive total rewards package, including competitive pay, benefits, and opportunities for growth. If this role or pay range isn't an exact fit, we still encourage you to apply.

The base pay range for this position is: $77,100 - $96,400 plus eligible commissions.