Customer Success Manager, Mid-Market (Shopify) - (Remote - North America)

Jobgether; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An innovative firm is seeking a Customer Success Manager to enhance the experience of mid-market clients on a leading e-commerce platform. This role will involve building strong client relationships, ensuring high retention rates, and maximizing platform value through data-driven insights. You will collaborate with cross-functional teams to optimize customer experiences and support process improvements within the customer success team. If you're passionate about client success and thrive in a dynamic, remote work environment, this opportunity is perfect for you.

Benefits

Competitive Salary

Annual Bonus

Equity Opportunities

Comprehensive Health Coverage

Remote Work Flexibility

Professional Development

Diverse Work Culture

Qualifications

• 5+ years in Customer Success with mid-market accounts.
• Deep knowledge of Shopify and its integrations.

Responsibilities

• Drive client success from onboarding through renewal.
• Use data insights to track account health and identify opportunities.

Skills

Customer Success Management

Shopify Knowledge

Data Analytics

Project Management

Client Communication

Education

BA/BS Degree

Tools

Looker

Google Data Studio

Tableau

Job description

Customer Success Manager, Mid-Market (Shopify) - (Remote - North America)

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Jobgether offers all remote jobs globally. We match you to roles where you're most likely to succeed and provide feedback on every application to help you learn. Say goodbye to guesswork, application black holes, or recruiter ghosting in your job search.

For one of our clients, we are seeking a Customer Success Manager, Mid-Market (Shopify), remotely from North America.

This role involves driving the success of mid-market clients on the Shopify platform, building strong relationships to ensure high retention and customer satisfaction. You will guide clients through Narvar's products, helping them maximize platform value and optimize customer experiences. Using data-driven insights, you will proactively identify growth opportunities, mitigate risks, and collaborate with cross-functional teams to support client success. Additionally, you will play a key role in scaling the customer success team through process optimization and automation.

Accountabilities:

1. Own the success and health of clients from onboarding through renewal and expansion
2. Proactively engage with clients to demonstrate the value of Narvar's solutions, driving adoption and retention
3. Use data insights to track account health, forecast risk, and identify opportunities for expansion and advocacy
4. Provide technical guidance and support, addressing product feature questions and operational challenges
5. Collaborate with product, engineering, and sales teams to gather feedback and meet client needs
6. Support process optimization and automation within the customer success team to scale operations efficiently

Requirements:

1. At least 5 years of experience in Customer Success, focusing on mid-market accounts
2. Deep knowledge of Shopify, including its integration with ERPs and WMS platforms
3. Strong understanding of retail, e-commerce, and logistics industries
4. Excellent multitasking and project management skills with high attention to detail
5. Effective client-facing communication skills with the ability to influence cross-functional teams
6. Experience with data analytics and reporting tools like Looker, Google Data Studio, or Tableau
7. BA/BS degree or equivalent experience

Benefits:

1. Competitive salary with annual bonus and equity opportunities
2. Comprehensive health coverage including medical, dental, and vision
3. Access to a dynamic work environment with ongoing professional development
4. Remote work flexibility to promote work-life balance
5. Diverse and inclusive work culture with equal-opportunity hiring practices

Additional Details:

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Customer Service
• Industries: Non-profit Organizations and Primary and Secondary Education