Customer Success Manager (m/f/d)

Jedox; Boston (MA); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Generous vacation time

Comprehensive health benefits

Flexible working hours

Public transit reimbursement

Job summary

A global software leader is seeking a Customer Success Manager based in Boston. This role will focus on client engagement and satisfaction, ensuring successful onboarding and adoption of their solutions. The ideal candidate will have 5–7 years of experience within a SaaS organization and proven skills in stakeholder management and communication. You will drive customer retention and expansion while working closely with cross-functional teams to deliver value-based solutions. This position offers a competitive salary with flexible working arrangements.

Qualifications

• 5–7 years of experience in Customer Success, Consulting, Account Management, or Presales within a SaaS organization.
• Experienced in leading executive presentations and product demonstrations.
• Comfortable working cross-functionally with Sales, Product, and Support.

Responsibilities

• Act as the primary contact for clients from onboarding through to renewal and expansion.
• Drive retention, adoption, and expansion of Jedox solutions.
• Lead customer-facing sessions, including product demonstrations and enablement workshops.

Skills

Customer engagement

Stakeholder management

Problem-solving

Project management

Communication

Education

Degree in Business, Economics, Computer Science, or related field

Job description

Direct message the job poster from Jedox

Jedox is a global leader in Enterprise Performance Management (EPM) and a recognized Gartner Magic Quadrant Leader, helping organizations transform fragmented planning into connected, data-driven decision-making. Trusted by more than 2,500 customers worldwide, Jedox enables business planning, budgeting and forecasting for finance, sales, and broader enterprise departments with leading-edge technology to outperform digital transformation and provide tangible customer value.

Your Responsibilities

We are hiring a Customer Success Manager, based in Boston. This role sits at the core of our business. It provides front-line guidance and support to all areas of the Americas business and contributes to decisions that impact Jedox’ growth every day. In this role, you will be responsible for the onboarding, adoption, health, renewal, and expansion of a portfolio of Jedox clients, ensuring high satisfaction and return on investment.

What you love:

• You love engaging with customers and developing trusted advisor relationships with stakeholders and cross-functional teams
• You thrive in fast-paced environments with shifting priorities
• Ensuring customer success and satisfaction is your top priority
• Acting as trusted advisor and key contact for our customers

In this role, you will:

• Act as the primary point of contact for Jedox customers throughout the lifecycle — from onboarding and implementation, through adoption, renewal and expansion
• Own a portfolio of enterprise customers, driving retention, adoption, and expansion of Jedox solutions through strategic, value-focused engagement.
• Develop and execute Customer Success Plans that align Jedox capabilities with the customer’s business objectives, planning processes, and transformation roadmap.
• Lead customer-facing sessions including product demonstrations, enablement workshops and QBRs that highlight ROI and future opportunities.
• Serve as a strategic advisor, helping customers map Jedox to broader planning, forecasting, and performance management strategies across their organization
• Identify and advance cross-sell and upsell opportunities, partnering closely with Sales to support account growth and multi-solution adoption.
• Proactively monitor product usage and adoption, identify risks or optimization opportunities, and take action to ensure measurable value realization.
• Coordinate cross-functionally with Sales, Product, Support, and Partners to resolve issues, ensure seamless delivery, and elevate the overall customer experience.

Your Profile

• 5–7 years of experience in Customer Success, Consulting, Account Management, or Presales within a SaaS organization
• Proven ability to drive retention, expansion, and strong adoption of SaaS solutions
• Able to understand modeling, planning, and forecasting concepts and translate them into clear business value
• Strong storytelling skills with the ability to craft compelling narratives for customer transformation journeys to scale Jedox solutions across multiple teams and functions.
• Experienced in leading QBRs, executive presentations, product demonstrations and roadmap discussions with senior stakeholders.
• Excellent communication and stakeholder management skills with strong executive presence
• Comfortable working cross-functionally with Sales, Product, Support, and Services
• Customer-first, proactive, and solution-oriented, with strong project and change-management capabilities.
• Working knowledge of FP&A processes or EPM consulting is strongly preferred
• A degree in Business, Economics, Computer Science, or a related field

About us

Jedox is a leading software solution that enables business planning, budgeting, and forecasting for finance, sales, and other business functions with leading-edge technology to drive Digital Transformation and provide tangible customer value. Constant innovation has made us a leader in the Enterprise Performance Management (EPM) sector.

Our Values

At Jedox, we pride ourselves on our core corporate values, which drive our success as a

team.Our growth mindset encourages us to constantly learn, evolve and innovate, pushing ourselves to new heights. We work together as #OneTeam OneJedox, with a shared passion for achieving excellence in everything we do. We execute with precision and hold ourselves to the highest standards of excellence, ensuring that we deliver impactful results that exceed our customers' expectations. Our focus on people centricity ensures that our employees are at the heart of everything we do, enabling us to attract and retain top talent. We believe that effective communication and engagement are key to building strong relationships, both internally and with our customers, partners and stakeholders.

Why should you join our team?

At Jedox, we want our customers to achieve #Superplännen. It is that exhilarating feeling when an organization performs how it envisio

ned it. When you plan for the future and achieve your goals, we call it Superplännen, and we want you to achieve the same. This is why at Jedox our culture is shaped by our global collaboration, passion for people and development, diversity, and commitment to innovation. We refer to it as our #OneTeam mantra, which is ingrained in everything we do.

We believe in lifelong learning and encourage team members to pursue personal and professional development, including internal & external training and certifications. We also enjoy meeting regularly (online or in persona) with each other all across the world for work, team events, to spend quality time together & have fun, or even do sports t

ogether.The same effort and attention are being given to ensure employee satisfaction in an out of the office. Some of those perks include:

• Flexible work: we love to work together in the offices as #Oneteam, but we also enjoy the possibility of working from everywhere and owning working hours.
• Take time to care for yourself: We offer generous vacation time and comprehensive health benefits plans, including Pension plans.
• Plan for your future: Planning means something different to everyone. Work with your Line Manager to implement a career growth plan that suits your path.
• Reduce your footprint: All offices are centrally located and can be easily reached via public transportation. Most Jedox offices offer public transit reimbursement or other perks like bike leasing.
• High-impact working environment: we enjoy flat hierarchies and short decision-making processes.
• Get corporate discounts across many brands and products.

Jedox is committed to creating an inclusive workplace and does not discriminate based on color, religion or belief, nationality, social or ethnic origin, age, gender, sexual orientation, or any other status protected by the laws and regulations in the geographic locations in which we operate.

Seniority level

• Seniority level Not Applicable

Employment type

• Employment type Full-time

Job function

• Job function Customer Service
• Industries Software Development

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