Customer Success Manager Leader - Cross Industry Solutions

DXC Technology Company; Dallas (TX); Hybrid; USD 170,000 - 210,000; Full time

Job summary

DXC Technology in Dallas, TX seeks an Americas CIS Client Success Management Leader to own a portfolio of strategic enterprise accounts, drive retention, expansion, and profitability, and lead a team of Client Success Managers to deliver superior client outcomes. You will collaborate with Sales, Delivery, and Practice Leaders to shape account strategies, forecast revenue, and manage governance.

The role demands a blend of customer-success leadership, commercial acumen, and hands-on coaching to

Qualifications

• 10+ years leading and growing enterprise accounts in tech services or consulting.
• 5+ years leading customer-facing teams.
• Proven success in revenue growth, retention, and account expansion.
• Experience managing portfolios with accountability for financial performance.

Responsibilities

• Own and grow a portfolio of strategic CIS accounts with retention and expansion.
• Build trusted relationships with senior client stakeholders and act as escalation point.
• Lead account planning, business reviews and governance for customer outcomes.
• Identify and accelerate growth opportunities across the CIS portfolio.
• Collaborate with Sales, Client Partners and Delivery Leaders on growth strategies.
• Monitor health, delivery performance, and manage operational risks.

Skills

Customer success

Executive communication

Forecasting

P&L management

Cross-functional collaboration

Tools

Salesforce

MS Office

Job description

Job Description: Overview

The Americas Cross Industry Solutions (CIS) Client Success Management Leader is a player‑coach responsible for customer success, account growth, and financial performance across a portfolio of strategic enterprise clients while leading a team of Client Success Managers (CSMs). Supporting DXC's Consulting & Engineering Services (CES) business, this leader drives customer retention, expansion, revenue growth, profitability, and executive relationships across the CIS portfolio. Working closely with Sales, Client Partners, Delivery, Industry Leaders, and Practices, they ensure consistent execution of account strategies, business development, delivery governance, and customer outcomes. The ideal candidate combines customer success leadership, commercial acumen, technology expertise, and a proven ability to develop high‑performing teams.

Client Success, Growth & Delivery Leadership

• Own and grow a portfolio of strategic CIS accounts, driving customer satisfaction, retention, renewals, and expansion.
• Build trusted relationships with senior client stakeholders and serve as an executive escalation point.
• Lead account planning, executive business reviews, and customer success governance.
• Identify and accelerate growth opportunities across DXC's CES portfolio.
• Partner with Sales, Client Partners, and Delivery Leaders to expand existing accounts and ensure successful customer outcomes.
• Monitor customer health, delivery performance, and operational risks, driving proactive issue resolution.

Business Development & Pipeline Management

• Drive expansion pipeline generation and account growth across the CIS portfolio.
• Partner with Sales, Consulting, Industry Leaders, and Solution Architects to develop growth strategies.
• Maintain disciplined opportunity, forecast, and account management practices.
• Support strategic pursuits, executive presentations, and growth initiatives to achieve revenue and bookings targets.

Financial Leadership & P&L Management

• Own revenue, profitability, retention, and growth performance across the assigned portfolio.
• Lead forecasting, financial planning, pipeline reviews, and margin management activities.
• Drive sustainable growth through account expansion, operational efficiency, and resource optimization.
• Partner with Finance, Sales, Delivery, and Practice Leaders to achieve quarterly and annual financial objectives.
• Ensure strong financial governance, forecasting accuracy, and portfolio performance management.

Technology & Solution Expertise

• Maintain working knowledge of DXC's CES portfolio, including: Digital Engineering Software Engineering Enterprise Platforms Application Development & Modernization Cloud Transformation Data, Analytics & AI Automation Industry Solutions.

Required Qualifications

• 10+ years of experience leading and growing enterprise accounts within a technology services, consulting, engineering, or managed services environment.
• 5+ years leading customer-facing teams.
• Proven success driving revenue growth, profitability, customer retention, and account expansion.
• Experience managing portfolios with accountability for financial performance and P&L objectives.
• Strong understanding of forecasting, account profitability, revenue management, and operational governance.
• Experience supporting clients in one or more of the following industries: Technology Travel & Transportation Energy & Utilities Media & Telecommunications Leadership.

Leadership Competencies

• Client Success Leadership
• People Leadership & Coaching
• Revenue Growth & Account Expansion
• P&L Ownership
• Financial Planning & Forecasting
• Portfolio Management
• Executive Relationship Management
• Commercial Acumen
• Cross-Functional Collaboration
• Operational Excellence

Key Success Metrics

• Revenue attainment Portfolio profitability and margin performance
• Customer retention and renewal rates
• Expansion revenue and pipeline growth
• Customer satisfaction (CSAT/CES/NPS)
• Delivery performance and SLA achievement
• Executive relationship strength
• Team engagement, retention, and development
• Forecast accuracy Achievement of annual business and financial objectives

Location

Dallas, TX (Hybrid)

About DXC Technology

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law.

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required.

Disability Accommodations If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email. Please note: DXC will respond only to requests for accommodations due to a disability.

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com.