Banking & Financial Services Client Success Management Leader

DXC Technology Morocco; New York (NY); Hybrid; USD 139.000 - 289.000; Vollzeit

Benefits dieser Stelle

Health, dental and vision insurance

Employee wellness

Life and disability insurance

Retirement savings plan

Paid holidays

Paid time off

Zusammenfassung

DXC Technology is seeking an Americas Banking & Financial Services Client Success Management Leader in New York, NY. This player-coach will oversee a portfolio of strategic enterprise FS clients, drive retention, expansion, and profitability, and lead a team of Client Success Managers across the CES portfolio.

The role partners with Sales, Delivery, and Practice Leaders to execute account strategies, forecast revenue, and ensure measurable customer outcomes while advancing technology-enabled

Qualifikationen

• 10+ years leading enterprise accounts in tech services or consulting.
• 5+ years leading customer-facing teams.
• Experience driving revenue growth, profitability, retention, and expansion.
• Experience with P&L accountability and forecasting.
• Banking & Financial Services sector experience preferred.

Aufgaben

• Own and grow a portfolio of strategic FSI accounts.
• Lead account planning, business reviews, and governance.
• Drive revenue growth, retention, and expansion.
• Collaborate with Sales, Delivery, and Practice Leaders.
• Ensure financial governance and portfolio performance.

Kenntnisse

Client Success Leadership

People Leadership

Revenue Growth

Forecasting & P&L

Executive Relationship Management

Cross-Functional Collaboration

Commercial Acumen

Operational Excellence

Strategic Account Growth

Ausbildung

Bachelor's degree in Business / IT / related field

Jobbeschreibung

Job Description

Location: Hybrid – Based in New York, NY The Americas Banking & Financial Services Client Success Management Leader is a player-coach responsible for customer success, account growth, and financial performance across a portfolio of strategic enterprise clients while leading a team of Client Success Managers (CSMs). Supporting DXC's Consulting & Engineering Services (CES) business, this leader drives customer retention, expansion, revenue growth, profitability, and executive relationships across the Financial Services Industry (FSI) portfolio. Working closely with Sales, Client Partners, Delivery, Industry Leaders, and Practices, they ensure consistent execution of account strategies, business development, delivery governance, and customer outcomes. The ideal candidate combines customer success leadership, commercial acumen, technology expertise, and a proven ability to develop high-performing teams.

Client Success, Growth & Delivery Leadership

• Own and grow a portfolio of strategic FSI accounts, driving customer satisfaction, retention, renewals, and expansion.
• Build trusted relationships with senior client stakeholders and serve as an executive escalation point.
• Lead account planning, executive business reviews, and customer success governance.
• Identify and accelerate growth opportunities across DXC's CES portfolio.
• Partner with Sales, Client Partners, and Delivery Leaders to expand existing accounts and ensure successful customer outcomes.
• Monitor customer health, delivery performance, and operational risks, driving proactive issue resolution.

Business Development & Pipeline Management

• Drive expansion pipeline generation and account growth across the FSI portfolio.
• Partner with Sales, Consulting, Industry Leaders, and Solution Architects to develop growth strategies.
• Maintain disciplined opportunity, forecast, and account management practices.
• Support strategic pursuits, executive presentations, and growth initiatives to achieve revenue and bookings targets.

Financial Leadership & P&L Management

• Own revenue, profitability, retention, and growth performance across the assigned portfolio.
• Lead forecasting, financial planning, pipeline reviews, and margin management activities.
• Drive sustainable growth through account expansion, operational efficiency, and resource optimization.
• Partner with Finance, Sales, Delivery, and Practice Leaders to achieve quarterly and annual financial objectives.
• Ensure strong financial governance, forecasting accuracy, and portfolio performance management.

Technology & Solution Expertise

• Maintain working knowledge of DXC's CES portfolio, including: Digital Engineering, Software Engineering, Enterprise Platforms, Application Development & Modernization, Cloud Transformation, Data, Analytics & AI Automation, Industry Solutions.
• Leverage DXC capabilities to help clients achieve measurable business outcomes.

Required Qualifications

• 10+ years of experience leading and growing enterprise accounts within a technology services, consulting, engineering, or managed services environment.
• 5+ years leading customer-facing teams.
• Proven success driving revenue growth, profitability, customer retention, and account expansion.
• Experience managing portfolios with accountability for financial performance and P&L objectives.
• Strong understanding of forecasting, account profitability, revenue management, and operational governance.
• Experience supporting clients in the Banking and Financial Services Industries.

Leadership Competencies

• Client Success Leadership
• People Leadership & Coaching
• Revenue Growth & Account Expansion
• P&L Ownership
• Financial Planning & Forecasting
• Portfolio Management
• Executive Relationship Management
• Commercial Acumen
• Cross-Functional Collaboration
• Operational Excellence

Key Success Metrics

• Revenue attainment
• Portfolio profitability and margin performance
• Customer retention and renewal rates
• Expansion revenue and pipeline growth
• Customer satisfaction (CSAT/CES/NPS)
• Delivery performance and SLA achievement
• Executive relationship strength
• Team engagement, retention, and development
• Forecast accuracy
• Achievement of annual business and financial objectives

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $139,200 - $289,000. Full-time hires are eligible to participate in the DXC benefit program.

• health, dental, and vision insurance coverage
• employee wellness
• life and disability insurance
• a retirement savings plan
• paid holidays
• paid time off

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status or any other basis prohibited by law.

We participate in E-Verify.

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed.