customer success manager in compliance operations

Sumsub; United States; Remote; USD 60,000 - 85,000; Full time

Benefits offered by this job

Remote-first culture

Flexible schedule

Extra time off (birthdays)

Job summary

Sumsub ищет Junior Customer Success Manager для управления портфелем бизнес-клиентов, помощи им в получении ценности от продуктов Sumsub и поддержания удержания клиентов. Вы будете контактным лицом для клиентов и работать с кросс-функциональными командами, чтобы обеспечивать успех и рост аккаунтов.

Идеальный кандидат — с опытом работы в клиентском успехе, англоязычном общении на профессиональном уровне и способностями к анализу данных использования для формирования рекомендаций.

Qualifications

• Опыт работы в customer success, account management или аналогичной роли в B2B SaaS, финтех, платежи или крипто.
• УчетRetention, renewals и рост аккаунта; умение распознавать upsell и cross-sell возможности.
• Способность быстро осваивать технический продукт и объяснять его ценность бизнесу.
• Умение анализировать данные использования и вырабатывать рекомендации.

Responsibilities

• Управление портфелем существующих клиентов и выступление основным контактом.
• Проведение регулярных встреч и ежеквартальных бизнес-обзоров по использованию продукта и планам на будущее.
• Управление продлением контрактов и работа с рисками ухода за счет взаимодействия с клиентами и внутренними командами.
• Выявление и развитие возможностей upsell и cross-sell в зависимости от потребностей клиента.
• Объяснение функций продуктов и сопровождение клиентов в освоении новых возможностей.
• Передача обратной связи клиенту для улучшения продукта и клиентского опыта.

Skills

Customer success

Account management

Business development

Stakeholder communication

English proficiency

Job description

Описание

Sumsub is the first AI-powered trust infrastructure for compliance operations at scale. It connects identity and business verification, fraud prevention, transaction monitoring, and risk workflows, helping teams reduce manual work and enter new markets. We’re looking for a Junior Customer Success Manager to manage a portfolio of business customers, help them get value from Sumsub’s products, and drive customer retention and account growth.

Задачи

Managing a portfolio of existing customers and acting as their main point of contact, understanding their business goals and building relationships with business and technical stakeholders. Holding regular customer meetings and quarterly business reviews to discuss product usage, success metrics, plans for future periods and next steps for driving relationships. Managing renewals and identifying potential churn risks, working with customers and internal teams to address them. Identifying and developing upsell and cross-sell opportunities based on each customer’s needs. Helping customers get more value from our products by explaining relevant features and guiding them through new functionality. Working with Sales, Solution Architects, Support, Product, and other internal teams to resolve customer issues and follow through on agreed actions. Sharing customer feedback internally to help improve our products and customer experience.

Требования

Relevant experience in customer success, account management, business development, or a similar client-facing role in B2B SaaS, fintech, payments, or crypto, involving ongoing customer relationships. Understanding of customer retention, renewals, and account growth, with the ability to recognise relevant upsell and cross-sell opportunities. Ability to learn a technical product and explain its features and business value clearly. Ability to analyse customer usage and performance data and turn it into clear insights and recommendations. Strong organisational skills, with the ability to prioritise across multiple accounts, take initiative, and follow through on commitments. Advanced English, with the ability to confidently lead customer calls, present findings, and communicate clearly in writing. Будет плюсом: Familiarity with KYC, KYB, AML, or fraud prevention would be a plus.

Условия

Remote-first, trust-based culture. Work from the place that works best for you. No mandatory office days, no attendance trackers. In some locations, we provide offices or coworking spaces, but the choice is yours. True flexibility. We do not fix you to a 9-to-5 schedule. You can adjust your working hours when needed, as long as your day stays productive and in sync with the team. Extra time off. Your birthday is a holiday here. Add to that 10 personal days each year, seven sick days without paperwork, and extra time to enjoy Christmas and New Year. Time to rest is part of the deal. Work that matters. Our mission is to build a digital world that is secure, accessible and inclusive for everyone. From fighting fraud to making online services easier and safer to use, your work will have a real impact on how people experience trust online. Compensation. We offer fair and transparent pay, benchmarked to the market. Truly global. We work across continents and time zones, with teammates and customers from all over the world. You will run campaigns that cross borders, cultures, and languages, and see your ideas land worldwide. Growth built in. Clear goals, open feedback and personal development plans. We support your progress with learning opportunities and by covering role-specific events, from design conferences to marketing forums. Team offsites. Sometimes just Slack is not enough. That is why we meet in person a few times a year. Trips are fully covered, so you can meet, collaborate, and recharge together. Getting you set up. We make sure you have access to the tools and hardware you need to do your work well. Friendly by design. Our logo is a dog for a reason. We keep things human, open and kind. We welcome individuality, quirks and different perspectives, because that is what makes our work smarter and more fun.