Customer Success Manager II - West

DaParrot Ltd; Northern (KY); Hybrid; USD 106,000 - 144,000; Full time

Job summary

Tines is seeking a Customer Success Manager II to drive onboarding, adoption, and expansion across enterprise customers from a remote US base. You will partner with Sales, Support, and Product to translate customer needs into actions, manage risk, and craft renewal strategies.

The role emphasizes guiding executives and champions, expanding usage beyond security teams, and delivering measurable business value through the platform.

Qualifications

• 3+ years in a technical account management or customer success role at a tech company.
• Experience with SaaS offerings used by technical teams (cybersecurity, DevOps, IT, etc.).
• Ability to translate technical requirements into internal actions and communicate with partners.

Responsibilities

• Lead onboarding and ensure customer use cases are met on schedule.
• Translate customer needs to product/engineering and advocate for feature requests.
• Develop renewal plans and highlight value to executives and stakeholders.
• Monitor health dashboards, usage, and risk; drive expansion within accounts.

Skills

Technical account mgmt

SaaS for tech teams

APIs knowledge

Problem discovery

Tools

CRM tools

Job description

# Customer Success Manager II – WestReview the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move.Apply for this job View companyRole snapshotHiring nowRemote from: USASalary: UndisclosedDepartment: Customer Support & SuccessEmployment: Full TimeExperience: Midweight**27 Aug 2026**Published**1,549**Listing views**51**Application actions**27 Sep 2026**Apply beforeOpportunity details## About this role.Founded in 2018 with co-headquarters in Dublin and Boston, Tines powers some of the world’s most important workflows. Our intelligent workflow platform applies AI, automation, and integration with human ingenuity to drive real business results.Tines serves a diverse range of customers, from startups to public companies, including Canva, Databricks, Elastic, Kayak, Intercom, and McKesson. As an integrator across the entire tech stack, Tines is vendor-agnostic integrating with any API-enabled service. This flexibility enables our customers to achieve their highest-priority goals faster. And because Tines is secure and private by design, it’s popular with security, IT, engineering, finance, and other security-focused teams.At Tines, we’re driven by our values of Simplicity, Speed, and Soundness. We’re committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity. We’re excited about what’s next, and we’re looking for others to join us on our journey.***This is a remote position that must be based in PST or MST.***The**Customer Success Manager** role will play a critical part in the exciting growth trajectory of Tines. As an automation platform, the more the customer automates, the more value they see. Your role will be to drive adoption and expand the usage across the customer base, ensuring that our customers realize the full potential of the platform. Alongside expansion with existing teams, you will play a crucial part in our strategy to expand outside of security teams into other functions in our clients (IT, Engineering, Operations).You will do this by supporting our customers from onboarding to ongoing support to expansion and renewals. You will become a trusted advisor and subject matter expert on the Tines product, helping foster champions within the customer who will identify automation opportunities across their organization. At the same time, you will provide feedback to our Product and Engineering teams, helping us shape the future of the product. The role will also partner closely with Sales, Support, Marketing, and other internal teams.**What you will be doing:*** Leading a first-class onboarding experience and ensuring customer use cases and requirements are met in the specified timeline* Translating technical customer needs to internal technical teams and delivering feedback to the Product team on new feature requests and enhancements to shape and improve the platform* Coordinating onboarding and business reviews to evaluate performance, learn about the customers priorities, and locate new opportunities to promote expansion within existing and new teams* Partnering with internal resources to build account plans and align customer needs with use cases to increase platform usage* Proactively identify risks to the customer achieving their stated goals, and work with the CSM / PM teams to develop and drive a comprehensive risk mitigation plan* Identifying issues that impact customers and/or challenges in the business and are able to provide thought leadership in finding a customer solution or assist in co-development of process improvement, programs and/or assets* Developing and driving a renewal plan and delivering a strategic message to analysts, management, and the C-Suite on the value of Tines and next steps for the account* Review account dashboards, metrics, log-ins, and use cases to determine the health of the customer**What you bring with you:*** 3+ years of experience in a technical account management, customer success, or post-sales role at a technology company* Experience with a SaaS solutions offering for technical teams (cybersecurity, DevOps, IT, other)* Experience asking questions to uncover problems, locate new opportunities, and translate technical requirements to internal teams and partners* Knowledge of API’s + how they function**Target Annual Earnings (salary + commission): $125K OTE***Applicants for this opportunity must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.**#LI-SW1*