Customer Success Manager II - NBA / WNBA

Hudl; Lincoln, Omaha (NE, NE); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible vacation time

Paid sabbatical every 5 years

Autonomy and open culture

Professional development resources

Tech stack and hardware provided

Job summary

Hudl in Lincoln, NE seeks a Customer Success Manager II for the NBA/WNBA portfolio. You will manage a regional renewal strategy, partner with coaches and video staff, and collaborate with a Territory Account Executive to maximize client value.

You will develop strong customer relationships, demonstrate Hudl products, and drive engagement and revenue while balancing fieldwork and remote collaboration. The role supports hybrid work with in-office collaboration for part of the week.

Qualifications

• Experience with video coordination staff and basketball coaches at the professional level.
• Mastery of Hudl's Pro Suite for basketball.
• Strong communication with internal and external stakeholders.
• Excellent time management balancing multiple responsibilities and business reviews.
• Growth mindset with willingness to learn and adapt.

Responsibilities

• Develop strong customer relationships and maximize client satisfaction.
• Participate in support and account management, including product demos and engagement activities.
• Work toward quarterly and annual revenue and engagement targets, including upsell opportunities.

Skills

Customer relationships

Communication

Time management

Growth mindset

Sales experience

Hudl Pro Suite

Tools

Hudl Pro Suite

Job description

Customer Success Manager II - NBA / WNBA

At Hudl, we build great teams. We hire the best of the best to ensure you're working with people you can constantly learn from. You're trusted to get your work done your way while testing the limits of what's possible and what's next. We work hard to provide a culture where everyone feels supported, and our employees feel it—their votes helped us become one of the Top 100 Inspiring Workplaces .
We think of ourselves as the team behind the team, supporting the lifelong impact sports can have: the lessons in teamwork and dedication; the influence of inspiring coaches; and the opportunities to reach new heights. That's why we help teams from all over the world see their game differently. Our products make it easier for coaches and athletes at any level to capture video, analyze data, share highlights and more.

Playing in picture-in-picture

Playing in picture-in-picture (opens a new window)

00:00

01:07

Quality Auto

CC/subtitles Off

2x

1.5x

1.25x

1x

0.75x

0.5x

Your Role

We're looking for a Customer Success Manager to join our sales team with a focus on customer renewals for NBA and WNBA customers. In this role you'll work with teams across the United States working directly with video coordinator staff and coaches within your territory, while collaborating with one Account Executives in the territory. Customer Success Managers look after a portfolio of clients, providing the maximum benefit to customers while ensuring the company a high ROI out of their subscription.

In this role, you'll:

• Develop strong customer relationships. You'll maximize satisfaction across a group of accounts and become a trusted partner for your customers.
• Be involved in all aspects of support and account management. You'll demonstrate the products, educate customers, and carry out a range of engagement and commercial activities.
• Work toward goals. Throughout the year, CSMs work towards the achievement of quarterly and yearly revenue and engagement targets. You'll run meetings to understand client needs and identify opportunities for upselling additional services.

Location

Time spent collaborating with other teammates in-office will be an integral part of your work. This role is open to candidates based in Lincoln or Omaha, NE and requires 3 days in the Lincoln office per week.

Must-Haves

• Experienced. You have experience working with video coordination staff and basketball coaches at the professional basketball sports level, as well as experience with Hudl products. You've previously spent time in a client-facing role (preferably in a technology company).
• Mastery of Hudl's Pro Suite for basketball. You're a product and workflow expert. You understand the why behind an elite basketball workflow and are effective in driving Hudl's value across multiple departments within an elite organization.
• Communication skills. You can easily communicate with internal and external stakeholders, and it's no sweat for you to handle tough conversations.
• Time management skills. Balancing your time across multiple responsibilities—including holding effective business reviews with customers, supporting customers with unique product issues, advising on workflow best practices and identifying expansion opportunities—comes easily to you.
• Growth mindset. You're not willing to settle for where you're at.

Nice-to-Haves

• Sales experience. It's preferred that you have experience either as an Account Executive or CSM.
• Cross-functional experience. You know how to efficiently collaborate with internal stakeholders in customer support, product and operations on customer feedback and challenges, in order to address improvements that benefit the wider organization.
• Coaching and/or athletics background. If you've lived the life, you'll understand where the customer is coming from.
• Solution oriented. You possess the ability to diagnose problems and find creative and effective solutions for your customers.

Our Role

• Champion work-life harmony. We'll give you the flexibility you need in your work life (e.g., flexible vacation time, company-wide holidays and more) so you can enjoy your personal life too. Plus, every five years, we give you a paid sabbatical to unplug and recharge.
• Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but you'll own your work and have the agency to try new ideas.
• Encourage career growth. We're lifelong learners who encourage professional development. We'll give you tons of resources and opportunities to keep growing.
• Provide an environment to help you succeed. We're always investing in our offices, designing incredible spaces with our employees in mind. But whether you're at the office or working remotely, we'll provide you the tech stack and hardware to do your best work.
• Take care of your mental and physical health. Medical plans tailored for you and your family—including vision, dental, and fertility benefits—and stay supported with our EAP and Employee Resource Groups.
• Contribute to your 401(K). Yep, that's free money. We'll match up to 4% of your own contribution

Compensation

The base salary range and on-target earnings (OTE) for this role are displayed below. Typically, the total compensation will fall within the middle of the OTE band.

Our compensation decisions are based on an individual's experience, skills and education in line with our internal pay equity practices.

Final compensation will depend on your performance against quotas outlined in your Individual Sales Plan (ISP) upon hire.

Voluntary self-identification, gender and race

We'd like to know how well we're doing to ensure diversity, equity and inclusion in our recruitment processes. To help us reach this goal, we'd appreciate if you'd take our diversity questionnaire. Your voluntary choice to complete it will create a separate, confidential record of your name, where you learned about the role you applied for, and information about protected characteristics (UK: the Equity Act 2010).

This information will be automatically removed from your profile prior to reviewing your application. Your data is kept strictly confidential and won't be used as a part of the selection process. We'll only use it to measure our recruitment activity and to make reasonable adjustments for disabled employees.

U.S. Equal Opportunity Employment Information (Comp letion is voluntary)

Individuals seeking employment at Hudl are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary . Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

The Regulation (EU) 2016/679 and the applicable national data processing regulations (together, the " Applicable Legislation ") for candidates applying to the positions in the EU give rights to individuals in respect of personal data held about them by others and as directed by the above Applicable Legislation Hudl provides you the following information:

• Hudl and its affiliates act as data controllers in relation to the personal data Hudl collects in connection with its recruiting and hiring processes, as well as with data subprocessors engaged by Hudl to help manage those processes. Hudl’s headquarters and its sub processes are located in the USA. If you are located outside of the USA, your personal data will be transferred to the USA once you submit it through our careers site.
• Diversity information is defined by the DPA as "sensitive". The information you give will be held on both manual and electronic systems by Hudl.