Customer Success Manager II

DealerOn, Inc.; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Company matched 401K plan

Flexible PTO and Sick Leave

6 weeks paid Parental Leave

8 Paid National Holidays

Company-paid basic Life Insurance

Voluntary supplemental insurance

Job summary

DealerOn, Inc. is seeking an account manager to oversee customer accounts with multiple OEMs and deliver monthly performance reviews and optimization recommendations.

You will analyze digital performance, coordinate website edits, and ensure service levels while driving retention and growth opportunities. The role requires a degree or equivalent experience, GA Certification, and 2+ years in account management or dealership settings, with flexibility for evenings/weekends.

Qualifications

• Bachelor's degree or equivalent experience.
• Google Analytics Certification.
• 2+ years of account management or dealership experience.
• Proficiency in MS Office Suite and Salesforce Service Cloud.
• Ability to work various shifts including evenings and weekends.

Responsibilities

• Manage customer accounts across multiple OEMs.
• Provide monthly product review reporting and optimization recommendations.
• Analyze and review digital performance in detail.
• Complete website edits and troubleshoot issues to meet service levels.
• Communicate and implement customer KPIs with cross-functional teams.
• Prioritize and communicate resolution on escalated customer issues.
• Manage multiple accounts simultaneously and track project status.
• Assist in driving customer retention and identifying growth opportunities.
• Create and update knowledge base articles.

Skills

Account management

Dealership experience

Google Analytics Certification

Flexibility to work evenings & &lt

Education

Bachelor's degree or equivalent experience

Tools

MS Office Suite

Salesforce Service Cloud

JIRA

Job description

Responsibilities

• Manage customer accounts across multiple OEMs
• Provide monthly product review reporting and optimization recommendations
• Analyze and review digital performance in detail
• Complete website edits and troubleshoot issues to meet service levels
• Communicate and implement customer KPIs with cross-functional teams
• Prioritize and communicate resolution on escalated customer issues
• Manage multiple accounts simultaneously and track project status
• Assist in driving customer retention and identifying growth opportunities
• Create and update knowledge base articles

Requirements

• Bachelor's degree or equivalent experience
• Google Analytics Certification
• 2+ years of account management or dealership experience
• Proficiency in MS Office Suite and Salesforce Service Cloud
• Ability to work various shifts including evenings and weekends

Preferred Qualifications

• Experience driving customer satisfaction and loyalty
• Knowledge of SEO, SEM, JIRA, and CRM
• 2+ years of automotive industry experience

Benefits

• Medical, dental, and vision insurance
• Company matched 401K plan
• Flexible PTO and Sick Leave
• 6 weeks paid Parental Leave
• 8 Paid National Holidays
• Company-paid basic Life Insurance
• Voluntary supplemental insurance options

About the Company

DealerOn is an online marketing company providing website and agency services to automotive dealerships across North and South America.