Customer Success Manager II

Todyl; Denver (CO); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

HSA/FSA options

Competitive 401(k)

Flexible PTO

Job summary

A cybersecurity solutions provider in Denver is seeking a Customer Success Manager to manage partner relationships and ensure their success with Todyl's services. Responsibilities include acting as the main contact for partner inquiries, providing technical guidance, and conducting training sessions. Candidates should have 2-4 years of relevant experience, a basic understanding of cybersecurity, and excellent communication skills. This role offers a salary in the range of $80,000-$85,000 with additional benefits including medical coverage and flexible PTO.

Qualifications

• 2-4 years of experience in a technical account management role or similar.
• Basic understanding of Cybersecurity IT infrastructure and software.
• Exposure to network troubleshooting.

Responsibilities

• Build and maintain strong relationships with partners.
• Act as the primary contact for partner inquiries.
• Provide technical guidance for product utilization.
• Conduct product training sessions for partners.

Skills

Technical account management

Customer service

Excellent communication

Problem-solving

Project management

Job description

At Todyl, we are on a mission to protect small and medium-sized businesses from ever-changing cyber threats. The Todyl platform fully integrates threat, risk, and compliance management to provide exceptional and affordable unified cybersecurity solutions to MSPs (Managed Service Providers) and their end customers.

At the end of the day, we’re here to keep our partners and customers safe and help them manage the risks and comply with regulations. Protecting others requires a team that works together with trust and cares deeply about carrying out our mission.

About the Role

We’re looking for a talented, high energy, collaborative individual who is seeking to be part of a dynamic customer success team, changing the way businesses around the globe are connected and protected. Todyl Customer Success Managers are responsible for developing long-term relationships with a portfolio of clients, connecting with key business executives and stakeholders to drive their Todyl success. Customer Success Managers liaise between clients and cross‑functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. They proactively engage with partners to ensure successful completion of their business objectives using the Todyl solution. Customer Success Managers are dedicated to adding value to partners, championing their needs with the company, and driving product usage and expansion.

Responsibilities

• Build and maintain strong, trusting relationships with partners through regular communication and check‑ins.
• Act as the primary point of contact for partner inquiries and escalations.
• Collaborate with partners to understand their technical needs and provide insights on how our products/services can meet those requirements.
• Offer technical guidance and best practices to partners for optimal utilization of our solutions.
• Work closely with internal technical teams to ensure the successful implementation of solutions, addressing partner requirements and timelines.
• Coordinate project milestones, deliverables, and timelines to meet partner expectations.
• Proactively identify and address technical issues, working with both partners and internal teams to ensure swift resolution.
• Conduct product training sessions for partners to enhance their understanding of our offerings.
• Create and maintain documentation for partners on product functionalities and updates.
• Identify and close opportunities for upselling or cross‑selling additional products/services to meet partner needs.
• Manage a book of accounts to increase MRR spend.
• Monitor partner usage and engagement to ensure retention and overall satisfaction.
• Generate and deliver regular performance reports to partners, highlighting key metrics and insights.
• Collaborate with partners to develop strategies for optimizing performance.

CSM Qualifications

• 2-4 years of experience in a technical account management role, customer service, technical sales or related field.
• Basic understanding of Cybersecurity IT infrastructure and software applications.
• Exposure to basic network troubleshooting of technical issues.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with partners.
• Project management skills with the ability to coordinate and prioritize tasks effectively.
• Effective problem‑solving skills and a proactive approach to addressing challenges.
• Demonstrated ability to drive customer success and achieve high levels of client satisfaction.
• Have managed a book of business to achieve monthly goals.

What We Offer

• Medical, dental, and vision coverage for you and your family
• HSA/FSA options
• Life insurance and short‑ and long‑term disability coverage
• Competitive 401(k) to invest in your future
• Short‑ and long‑term disability coverage for when life gets unpredictable

Flexibility & Time Off

• Flexible PTO + 13 company holidays
• Generous parental leave

Salary range for this position is $80,000-85,0000/USD, and the actual annual salary for this role will depend on each candidate’s experience, qualifications, and location of work, with most new hires placed near the midpoint of the posted range to ensure fairness and consistency across our team.

Todyl provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, transgender status, gender identity or expression, national origin, age, disability, marital status, genetic information, military status or any other status protected by applicable federal, state or local laws.

We encourage you to apply even if you don't meet every requirement listed. We're looking for the best person for the job who may bring a unique combination of skills and experiences that makes them exceptional, even if they don't check every box.