Customer Success Manager - Global Trade

Ladders; United States; Remote; USD 106,000 - 198,000; Full time

Benefits offered by this job

Flexible policies

Career development

Flexible vacation

Mental health days

Volunteer days

Job summary

Ladders is seeking a Customer Success Manager - Global Trade to drive outcomes for our media and information services clients. This remote role partners with customers and internal teams to ensure adoption, retention, and expansion by delivering value and strategic plans.

You will monitor health signals, identify growth opportunities, and present business plans, leveraging data and cloud-delivered solutions.

Qualifications

• 8+ years of professional experience, including 3+ years in customer success.
• Bachelor's degree is required; master's degree preferred.
• Experience in global trade is essential.
• Strong business acumen and communication skills for managing customer journeys.

Responsibilities

• Partner with customers to define success and track progress toward business outcomes.
• Develop and share best practices and customer success plans with internal teams.
• Monitor customer health by tracking usage data and escalating critical concerns.
• Identify commercial growth opportunities and recommend improvements based on customer maturity.
• Ensure customers receive maximum value from their investment through tailored engagement.
• Leverage technology tools to manage client information and financial forecasts accurately.
• Build and present business plans, reporting on market and competitor activities.

Skills

Customer success

Global trade experience

Communication skills

Business acumen

Cloud software familiarity

Education

Bachelor's degree

Master's degree preferred

Job description

For our client, we are seeking a Customer Success Manager - Global Trade to join the team of a leader in the Media space.

This remote role is focused on driving customer outcomes across global trade solutions in a media and information services environment. You will partner closely with customers and internal teams to strengthen adoption, identify opportunities for growth, and ensure clients realize measurable value from the solutions they use. The position blends relationship management, commercial awareness, and data-driven customer health monitoring to support long-term retention and expansion.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $106,400 – $197,600 annually

Responsibilities

• Partner with customers to define success and track progress toward business outcomes


• Develop and share best practices and customer success plans with internal teams


• Monitor customer health by tracking usage data and escalating critical concerns


• Identify commercial growth opportunities and recommend improvements based on customer maturity


• Ensure customers receive maximum value from their investment through tailored engagement


• Leverage technology tools to manage client information and financial forecasts accurately


• Build and present business plans, reporting on market and competitor activities

Qualifications

• 8+ years of professional experience, including 3 years in customer success


• Bachelor's degree required; master's degree preferred


• Experience in global trade is essential


• Strong business acumen and communication skills for managing customer journeys and conflict resolution


• Familiarity with cloud software solutions and delivery models

Benefits

• Flexibility and work-life balance with supportive workplace policies


• Career development and growth through continuous learning opportunities


• Competitive benefits, including flexible vacation and mental health days


• An inclusive culture recognized for its commitment to belonging and work-life balance


• Social impact initiatives with paid volunteer days and pro-bono consulting opportunities


• The opportunity to make a meaningful impact by helping customers pursue justice and transparency

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.