Customer Success Manager (Fully Remote)

WorkWave; United States; Remote; USD 85,000 - 125,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401(k) match

Flexible PTO

Parental leave

Teladoc access

Employee Assistance Program (EAP)

Job summary

WorkWave is a global tech company that enables service professionals to run their businesses more efficiently with software solutions. They value a startup energy with a laid-back, high-performing, customer-obsessed culture.

The role focuses on building success roadmaps, monitoring account health, and collaborating with Account Management and Revenue Management teams to drive growth and retention. 2-3 years ERP experience and strong executive presence are preferred.

Qualifications

• 2-3 years of ERP or enterprise software experience.
• Executive presence with C-suite presentation skills.

Responsibilities

• Build success roadmaps and track KPIs quarterly.
• Monitor account health and mitigate renewal risks.
• Partner with AM and RM on growth and retention.

Skills

ERP or enterprise software experience

Executive presence

Job description

• Build success roadmaps and track KPIs quarterly.
• Monitor account health and mitigate renewal risks.
• Partner with AM and RM on growth and retention.

What You'll Bring:

• 2-3 years of ERP or enterprise software experience.
• Executive presence with C-suite presentation skills.
• Medical, dental, and 401(k) match.
• Flexible Time Off or generous PTO and parental leave.
• Teladoc, EAP, and training libraries.

Why WorkWave:

• Award-winning culture and recognition.
• Remote-first flexibility across 30+ states.
• Real impact on client success.

WorkWave

WorkWave empowers service professionals with software solutions to run their businesses more efficiently and deliver exceptional service. As a global tech leader with a startup's energy, they maintain a laid-back, high-performing, customer-obsessed culture.