Account Manager - SMB Sales

Coinscapture; Northern (KY); Hybrid; USD 65,000 - 100,000; Full time

Job summary

WorkWave is seeking an Account Manager to learn a field service software solution, perform online demos, and hit monthly quota through consultative selling. You will lead QBRs, educate customers on business impact, and drive growth with tailored recommendations.

This inside sales role emphasizes pipeline management, proactive outreach, and reliable forecasting. A Bachelor’s degree or equivalent experience is required, with remote-first flexibility and a strong focus on customer outcomes.

Qualifications

• 2+ years of proven success as a sales representative.
• Excellent communication, negotiation, and interpersonal skills.
• Experience driving a sales pipeline and managing deals.

Responsibilities

• Lead strategic Quarterly Business Reviews (QBRs) to align customer goals with product capabilities and drive long-term success.
• Educate and consult customers on how our solutions impact business performance, efficiency, and growth.
• Deliver product demonstrations and tailored solution recommendations guiding prospects through the sales cycle to close new business.
• Consistently meet or exceed monthly recurring revenue targets through pipeline management and value-driven selling.
• Generate new business opportunities through proactive outreach including cold calling, personalized emails, lead sourcing, and networking.
• Build and manage a robust sales pipeline and maintain accurate forecasting and deal tracking within Salesforce CRM.

Skills

2+ years sales experience

Excellent communication

Negotiation skills

Independent and multitask

Pipeline management

Education

Bachelor's degree or equivalent

Job description

At WorkWave, we build innovative software and fintech solutions for the people who keep our world safe, clean, and beautiful, from pest control to lawn care, commercial cleaning to security services. With over 8,000 customers around the globe, our platform helps these hardworking service professionals run and grow their businesses from end to end: from customer acquisition to scheduling, billing, payments, and beyond.

Our vision is simple but powerful: empower the world’s mobile service workers to build a brighter future. And we back that up with decades of experience, a passionate team, and an unwavering commitment to helping our customers thrive.

WorkWave is looking for a driven Account Manager who possesses strong consultative and presentation skills. You will be responsible for learning how to navigate a Field Service software solution, provide online demonstrations, and consistently achieve a monthly quota.

Why Join Now

We’re at an exciting moment in our growth journey. With the launch of Wavelytics, our new AI-powered analytics suite, and continued momentum in integrated payments, we’re unlocking new ways to deliver value to our customers, and new opportunities for our team. WorkWave operates in a field service management market that’s accelerating due to global trends in automation, sustainability, and digital transformation. Joining now means getting in early as we scale to meet massive demand and lead the future of service software.

WHAT YOU'LL DO

• Lead strategic Quarterly Business Reviews (QBRs) to align customer goals with product capabilities and drive long-term success
• Educate and consult customers on how our solutions directly impact business performance, efficiency, and growth
• Deliver compelling product demonstrations and tailored solution recommendations, effectively guiding prospects through the sales cycle to close new business
• Consistently meet or exceed monthly recurring revenue targets through strong pipeline management and value-driven selling
• Generate new business opportunities through proactive outreach efforts including cold calling, personalized email campaigns, lead sourcing, and networking
• Build and manage a robust sales pipeline and maintain accurate forecasting and deal tracking within Salesforce CRM

WHAT YOU'LL BRING

• 2+ years of proven success as a sales representative
• Excellent communication, negotiation, and interpersonal skills
• Ability to act independently, multi-task, and handle prospective clients and issues simultaneously
• Experience driving a sales pipeline
• Bachelor's degree or equivalent experience
• Experience selling within the field service or T&L industries is a plus
• This is an inside sales role

Compensation

In our dedication to salary transparency, we provide a compensation range for sales roles, which is $65,000 plus uncapped commission. The final offer will be dependent on various factors, including the candidate's qualifications, relevant experience, and the organization's budget. Our Talent Acquisition team will provide more information about the compensation package for this position during the interview process.

WorkWave supports salary transparency, however please note that salary estimates provided by websites (LinkedIn, Glassdoor, etc.) and not by WorkWave may not accurately reflect the actual salary range for the position.

Additional Information

WHAT YOU SHOULD KNOW ABOUT US

• We are laid back but buttoned up. We offer a casual work environment and remote work flexibility and have a passion for developing creative, innovative best in class solutions that directly contribute to the success of our customers
• We care deeply and deliver service and solutions that make a real difference in the lives of our clients and their businesses
• We openly accept others as they are and build strong partnerships based on trust
• Teamwork and collaboration is key to help our colleagues and customers solve their challenges
• Our team is energetic, fun, naturally inquisitive and eager to make an impact, we invite you to join us!

LOVE WHAT YOU DO, NO MATTER WHERE YOU DO IT

• Join our Remote-First Global Work Community: WorkWave provides an innovative and dynamic remote-first Global Work Community that encourages growth, creativity, and collaboration. No matter what stage of your career or where you live, WorkWave is your place to be part of a global company with a startup feel, where your ideas matter and your growth is a priority.

A GLOBAL COMPANY WITH A LOCAL PRESENCE

• We know that there are benefits of being in the office and working from home. WorkWave promotes a healthy work/life balance and provides employees with the flexibility of collaborating in the office or the option to work virtually if desired. Our teams are well versed at working collaboratively in a fully virtual environment.
• Our HQ is based at our state of the art home office in the historic Bell Works complex located in Holmdel Town...