Customer Success Manager (Fully Remote)

Poka; United States; Remote; USD 85.000 - 120.000; Vollzeit

Zusammenfassung

Poka is seeking an Account Manager to drive adoption and ROI for manufacturing accounts in the United States. You will guide customers from early adoption through renewal and build strong relationships to apply Poka to CI and TPM initiatives.

Ideal candidates have 4+ years in manufacturing with Lean, CI, or TPM knowledge, are comfortable with operational data, and possess strong English communication; French is a bonus.

Qualifikationen

• 4+ years in manufacturing environments with Lean, CI, or TPM knowledge.
• Comfort with operational data and curiosity about AI.
• Clear communication in English; French is a bonus.

Aufgaben

• Manage manufacturing accounts and drive adoption, engagement, and ROI.
• Guide customers from early adoption to renewal.
• Build relationships and help apply Poka to CI and TPM initiatives.
• Run business reviews, track KPIs, spot risks, and flag expansion opportunities.

Kenntnisse

Lean

CI

TPM

English communication

French language bonus

Jobbeschreibung

• Manage manufacturing accounts and drive adoption, engagement, and ROI.
• Guide customers from early adoption to renewal.

What you'll do:

• Build relationships and help apply Poka to CI and TPM initiatives.
• Run business reviews, track KPIs, spot risks, and flag expansion opportunities.

What you bring:

• 4+ years in manufacturing environments with Lean, CI, or TPM knowledge.
• Comfort with operational data and curiosity about AI.
• Clear communication in English; French is a bonus.

Poka

Poka provides a connected worker platform for manufacturing, with industrial AI to capture knowledge and improve frontline performance. As a fast-growing part of the IFS family, Poka supports global leaders across 3,000+ sites in 70+ countries.