Customer Success Manager - French Speaking

ComplyAdvantage; Lisbon (IA); Hybrid; USD 45,000 - 56,000; Full time

Benefits offered by this job

Equity

Unlimited Time Off

Hybrid office 2 days/week

Home office budget

Annual learning budget

Job summary

ComplyAdvantage is seeking a French-speaking Customer Success Manager to nurture relationships with a portfolio of customers using our SaaS-based AML platform. You will guide onboarding, drive adoption, and serve as the trusted advisor, coordinating with product and marketing to shape roadmaps.

A strong focus on customer outcomes and retention is essential. The role embraces a hybrid work model with opportunities to engage with C-suite stakeholders and expand account value.

Qualifications

• Passion for customers and getting the right outcomes.
• French language proficiency at a native or near-native level.
• Comfort working with C-Suite stakeholders to align solutions.

Responsibilities

• Manage a portfolio of French-speaking customers through onboarding, adoption, and ongoing success.
• Be the dedicated contact and own the overall relationship with clients.
• Ensure implementation plans and successful onboarding with technology, compliance, and risk teams.
• Provide proactive support to increase adoption and reduce churn.
• Coordinate with cross-functional teams to solve problems and drive renewals.
• Drive cross-sell and upsell with sales/account management.
• Shape the product roadmap from customer feedback.

Skills

French language

Customer focus

Self-starter

Relationship management

Cross-team collaboration

Tools

APIs

Cloud platforms

Job description

We are looking for a French speaking Customer Success Manager to help us build our SaaS-based anti-money laundering solutions, which empower organisations to fight financial crime! We are building cutting-edge solutions that help create a safer world and stop money from ending up in the hands of criminals. You will join the customer success team, where you will be charged with nurturing relationships with a portfolio of our customers. You will be a trusted advisor to our clients helping them to get the best results from using the platform while feeding back ideas to the product development teams.

As a Customer Success Manager, you will

• Manage a portfolio of strategic French-speaking customers throughout the entire lifecycle, from onboarding and training to adoption and ongoing success
• Be the dedicated contact and own the overall relationship with your clients
• Ensure that an implementation plan is in place for each new customer and take responsibility for a successful onboarding process, working with the various stakeholders, e.g. their technology team, compliance & risk teams
• Provide proactive support to our clients by helping them to increase adoption, improve utilization and take responsibility for minimizing churn and ensuring renewal
• Provide ongoing support to our clients, responding to their queries and coordinating across the various ComplyAdvantage teams to solve their problems
• Drive cross-sell and upsell, expanding contract revenue in conjunction with the sales/account management team
• Play a primary role in shaping the product roadmap based on customer feedback
• Support/drive new feature roll outs, including formal and informal training of customers and the internal sales/marketing teams, drafting client communications, etc.
• Actively contribute towards market development work, e.g. working with marketing to create high quality collateral/content and working with the product team to define future requirements
• Function as the voice of the customer and provide internal feedback on how ComplyAdvantage can better serve our customers

About you:

• Have a true passion for customers – fanatical about getting them the right outcomes and becoming their advocate
• French language proficiency at a native or near-native level
• Be comfortable working with C-Suite stakeholders, to understand their objectives and align our solutions to meet their needs
• Understand your client’s business and drive value towards positive business outcomes
• Politely and confidently handle objections from clients, working collaboratively towards mutually beneficial outcomes
• An interest in technology and a basic grasp of tools like APIs and cloud platforms will go a long way here.
• Be a proactive self-starter that is self-directed and able to solve problems and execute independently
• Have strong process management skills, you will be able to manage a varied workload with multiple deadlines
• Possess strong relationship management skills and the ability to coordinate across teams and build consensus
• Ideally have 2-4 years in a similar or adjacent customer facing role, with proven experience working with mid-market accounts in a B2B environment
• Ideally have previous project management experience and have worked in a start-up previously

What’s in it for you?

• Equity as we want you to have a part of what we are building
• Unlimited Time Off Policy- A work-life balance and focus on our well-being are critical to keeping us performing at our best
• We embrace a hybrid approach that requires employees to be in the office for two days a week. We strongly believe that this approach fosters collaboration and enables the building of meaningful relationships
• You will also get a new starter budget to kit out your home office
• Opportunity to work on innovative projects with smart-minded people keen to share their knowledge and continuously improve
• Annual learning budget (prorated based on start date) to drive your performance and career development

The base salary for this role is €40,000-50,000 per year + bonus, equity and benefits. The actual pay may vary based on factors such as location, experience, and skills.

About us:

Our mission is to empower every business to eliminate financial crime.

By harnessing AI, a unified platform, and an extensive partner ecosystem, we help customers turn compliance into a catalyst for growth, operational resilience, and enduring regulatory trust.

More than 3,000 enterprises across 75 countries rely on our end-to-end platform and the world’s most comprehensive financial crime risk intelligence. With full-stack agentic automation, we help organizations automate up to 95% of KYC, AML, and sanctions reviews, cut onboarding times by 50%, reduce false positives by 70%, and handle 7x more work with the same staff.

ComplyAdvantage is headquartered in London and has global hubs in New York, Lisbon, Singapore, and Cluj-Napoca. It is backed by Balderton Capital, Index Ventures, Ontario Teachers’ Pension Plan, Goldman Sachs, and Andreessen Horowitz. Learn more about compliance re-engineered for the age of AI at complyadvantage.com.