Customer Success Manager (Field-based)

qlub; Los Angeles (CA); Hybrid; USD 70,000 - 105,000; Full time

Job summary

qlub is scaling fast across markets worldwide, and we look for people who take real ownership of their work. As our next Customer Success Manager, you'll help drive our growth in Southern California: building, shipping, and delivering results from day one.

This is a field-based role; you'll spend most of your time on-site with restaurant partners across SoCal rather than at a desk. You'll work closely with operators and partners to turn frictionless payments into real growth for restaurants.

Qualifications

• 3+ years of experience in Customer Success, Implementation, Field Operations, or Account Management.
• Proven track record of managing multi-stakeholder implementations and delivering high-volume customer launches on tight schedules.
• Exceptional in-person and written communication skills with the ability to build immediate trust with diverse audiences.

Responsibilities

• Lead the onboarding pipeline for new venues, configuring systems and launching restaurants.
• Conduct hands-on training sessions for restaurant partners and drive usage.
• Build high-trust relationships with clients and align stakeholders around goals.
• Monitor performance metrics and proactively address risks to prevent churn.

Skills

Customer Success

Field Operations

On-site Coordination

Account Management

Job description

Why qlub?

The end of a great meal shouldn't be the slow part. Waiting for the check, finding someone to take payment, splitting a bill by hand. qlub removes that friction. Guests scan a QR code and pay in seconds. No app, no download, no waiting.

From Pay-at-Table and Digital Menus to Order-and-Pay, Payment Links, and SoftPOS terminals, we handle the full payment experience so restaurants can focus on what they do best: great hospitality. Less friction means faster table turnover, smoother operations, and higher profit.

We're a fast-scaling fintech backed by Mastercard, Mubadala, e& and Shorooq. $72M raised, live across multiple markets worldwide, and headcount doubled in the past year. We're building the teams that take us to the next stage.

The role

qlub is scaling fast across markets worldwide, and we look for people who take real ownership of their work. As our next Customer Success Manager, you'll help drive our growth in Southern California: building, shipping, and delivering results from day one. This is a field-based role; you'll spend most of your time on-site with restaurant partners across SoCal rather than at a desk. You'll work closely with operators and partners to turn frictionless payments into real growth for restaurants. If you thrive in a fast-moving, build-from-scratch environment, this role is for you.

What you’ll own

• Lead the complete onboarding pipeline for new venues, working cross-functionally with Operations and Product to configure systems, integrate environments, and launch restaurants seamlessly

• Conduct hands-on training sessions for restaurant partners. Drive daily active usage and usage depth to embed qlub into standard venue operations

• Build high-trust, peer-level relationships with clients. Leverage strong negotiation skills to navigate operational changes, secure adoption, and align stakeholders around shared goals

• Continuously monitor merchant performance and health metrics. Proactively address operational risks to prevent churn and ensure long-term client retention

• Partner closely with the Operations team to follow up with customers and ensure technical issues are resolved end-to-end

Who you are

• You've done this before in a fast-moving, high-growth environment

• You move fast and make strong decisions with incomplete information

• You take real ownership and think like an operator, not a coordinator

• You're energized by hard problems in payments, hospitality, and customer experience

What you’ll need

• 3+ years of experience in Customer Success, Implementation, Field Operations, or Account Management

• Proven track record of managing multi-stakeholder implementations and delivering high volumes of customer launches on tight schedules

• Exceptional in-person and written communication skills with the ability to build immediate trust with diverse audiences

• Valid driver’s license and willingness to travel extensively across the SoCal market

Nice to have

• Experience in payments, fintech, hospitality tech, SaaS, or a high-growth marketplace

What we offer

• Real ownership over products that impact millions of diners and thousands of restaurants globally

• The opportunity to solve challenging problems in payments, hospitality, and customer experience

• A fast-moving environment where great ideas quickly become reality

• Close collaboration with experienced operators, builders, and industry experts

• A chance to leave a visible mark on one of the fastest-growing restaurant technology companies globally

Ready to build?

Join us and help shape how the world pays at the table. If that excites you,