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Customer Success Manager - Enterprise Asset Management (EAM)

Trimble

United States

Remote

USD 80,000 - 120,000

Full time

5 days ago
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Job summary

Trimble seeks a Customer Success Manager for the Asset Lifecycle Management team in the US. The role involves managing relationships with utilities and local government to enhance asset management and customer retention. Candidates should have a strong background in GIS and account management, and be prepared for approximately 30-40% travel.

Benefits

Medical, Dental, and Vision Insurance
Paid Parental Leave
Employee Stock Purchase Plan
Time off plans
Retirement plans

Qualifications

  • Strong knowledge of local or county government.
  • Experience in management of customer relationships.
  • Ability to manage escalations effectively.

Responsibilities

  • Own the relationship with utilities and local government customers.
  • Drive customer platform usage and adoption.
  • Manage customer escalations and ensure satisfaction.

Skills

Customer retention
Contract renewal
GIS
Customer/account management

Education

BS/BA in business management, GIS, geography

Tools

Cityworks
Salesforce CRM
Esri GIS

Job description

Your Title : Customer Success Manager – Enterprise Asset Management (EAM)

Job Location : Western part of the US (preferably in the Pacific or Mountain time zone)

Our Departmen t : Local Government , Owner & Public Sector

Are you r eady to be a part of the A sset L ifecy cl e M anagement (ALM) revolution ? This Customer Success Manager position will help enabl e communitiesto design, build, operate , and maintain their assets and infrastructure through GIS-centric solutions.

What You Will Do :

As a Customer Success Manager , you will own the relationship with utilities and local government customers to ensure customer retention , contract renewal , drive value and expansion . We are looking for a Customer Success Manager with prior experience in GIS , Cityworks , and customer/account management.

In addition to the responsibilities listed below, this role will provide the everyday technical "touch" like software demos, webinars, emails, phone calls, virtual and on-site c ustomer visits, staffing conferences, and nurturing various Trimble integrations andcommunications.

  • Increase customer platform usage and adoption

  • Ensure customer satisfaction

  • Establish a trusted strategic advisor relationship with the local government customers to drive strategic value

  • Work with customers to establish critical goals, key performanceindicators and aid the customer in achieving their goals and overall vision

  • Manage customer escalations to various Trimble teams

  • Develop and maintain core productknowledge in Cityworks , Trimble Utilities software, and Pavement Express

  • TRAVEL: Approximately 30-4 0 %.

What Skills & Experience You Should Bring

  • BS/BA in business management, GIS, geography, related field

  • Solid knowledge of local or county government

  • Knowledge of Community Development (building permitting processes, code enforcement, business licensing ), Public Works and Utilities in municipal and/or utility districts ( water, wastewater , stormwater, streets, and traffic)

  • Knowledge of Cityworks , Salesforce CRM and of Esri GIS

  • Prior experience in customer/account management

  • Ability to interact with customer teams at various levels of technical and non-technical depth

About Our Division

The Local Government Division within the Owner & Public Sector is a leading provider of enterprise asset management (EAM) software and pavement management software for utilities and local government. Cityworks and Pavement Express solutions address the global challenges associated with maintaining and replacing aging utility, transportation, and public assets and infrastructure.

Cityworks is a GIS-centric enterprise management tool available in conjunction with Esri’s ArcGIS Server, as well as with most other platform offerings and extensions to ArcGIS. Cityworks supports the ability to create and track permits, cases, licenses, service requests, work orders, inspections and tests while managing the tasks, resources (labor, material, and equipment) associated with a maintenance activity . Cityworks is fully integrated with Esri’s leading GIS technology, Microsoft Office and Crystal Reports.

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Pay Equity

-

Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

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Bonus Eligible?

Yes

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Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.

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Trimble is proud to be an equal opportunity employer. We welcome and embrace our
candidates' diversity and take affirmative action to employ and advance individuals
without regard to race, color, sex, gender identity or expression, sexual orientation,
religion, age, physical or mental disability, veteran status, pregnancy (including
childbirth or related medical conditions), national origin, marital status, genetic
information, and all other legally protected characteristics. We forbid discrimination and
harassment in the workplace based on any protected status or characteristic. A criminal
history is not an automatic bar to employment with the Company, and we consider
qualified applicants consistent with applicable federal, state, and local law.
The Company is also committed to providing reasonable accommodations for
individuals with disabilities, and individuals with sincerely held religious beliefs in our job
application procedures. If you need assistance or an accommodation for your job,contact AskPX@px.trimble.com
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