Customer Success Manager - Enterprise Asset Management (EAM)

Trimble Inc.; New Mexico; On-site; USD 70,000 - 250,000; Full time

Job summary

A leading company in enterprise asset management seeks a Customer Success Manager for the EAM sector. The role involves enhancing customer relationships, ensuring satisfaction, and managing account renewals while utilizing GIS-centric solutions. Ideal candidates will have experience in local government and knowledge of software like Cityworks and Salesforce CRM.

Benefits

Medical, Dental, Vision plans

Paid Parental Leave

Employee Stock Purchase Plan

Qualifications

• Solid knowledge of local or county government.
• Prior experience in customer/account management.
• Ability to interact with customer teams at various levels of technical and non-technical depth.

Responsibilities

• Own relationships with local government customers to ensure satisfaction and contract renewal.
• Conduct software demos, webinars, and customer visits.
• Manage customer escalations and help achieve strategic goals.

Skills

Customer account management

GIS

Cityworks

Client relationship management

Education

BS/BA in business management, GIS, geography

Tools

Salesforce CRM

Esri GIS

Job description

Customer Success Manager - Enterprise Asset Management (EAM)

Join to apply for the Customer Success Manager - Enterprise Asset Management (EAM) role at Trimble Inc.

Customer Success Manager - Enterprise Asset Management (EAM)

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Your Title: Customer Success Manager – Enterprise Asset Management (EAM)

Job Location: Western part of the US (preferably in the Pacific or Mountain time zone)

Our Department: Local Government, Owner & Public Sector

Are you ready to be a part of the Asset Lifecycle Management (ALM) revolution? This Customer Success Manager position will help enable communities to design, build, operate, and maintain their assets and infrastructure through GIS-centric solutions.

What You Will Do

As a Customer Success Manager, you will own the relationship with utilities and local government customers to ensure customer retention, contract renewal, drive value and expansion. We are looking for a Customer Success Manager with prior experience in GIS, Cityworks, and customer/account management.

In addition to the responsibilities listed below, this role will provide the everyday technical "touch" like software demos, webinars, emails, phone calls, virtual and on-site customer visits, staffing conferences, and nurturing various Trimble integrations and communications.

• Increase customer platform usage and adoption
• Ensure customer satisfaction
• Establish a trusted strategic advisor relationship with the local government customers to drive strategic value
• Work with customers to establish critical goals, key performance indicators and aid the customer in achieving their goals and overall vision
• Manage customer escalations to various Trimble teams
• Develop and maintain core product knowledge in Cityworks, Trimble Utilities software, and Pavement Express
• TRAVEL: Approximately 30-40%.
  
  

What Skills & Experience You Should Bring

• BS/BA in business management, GIS, geography, related field
• Solid knowledge of local or county government
• Knowledge of Community Development (building permitting processes, code enforcement, business licensing), Public Works and Utilities in municipal and/or utility districts (water, wastewater, stormwater, streets, and traffic)
• Knowledge of Cityworks, Salesforce CRM and of Esri GIS
• Prior experience in customer/account management
• Ability to interact with customer teams at various levels of technical and non-technical depth
  
  

About Our Division

The Local Government Division within the Owner & Public Sector is a leading provider of enterprise asset management (EAM) software and pavement management software for utilities and local government. Cityworks and Pavement Express solutions address the global challenges associated with maintaining and replacing aging utility, transportation, and public assets and infrastructure.

Cityworks is a GIS-centric enterprise management tool available in conjunction with Esri’s ArcGIS Server, as well as with most other platform offerings and extensions to ArcGIS. Cityworks supports the ability to create and track permits, cases, licenses, service requests, work orders, inspections and tests while managing the tasks, resources (labor, material, and equipment) associated with a maintenance activity. Cityworks is fully integrated with Esri’s leading GIS technology, Microsoft Office and Crystal Reports.

Pay Equity

Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

Bonus Eligible?

Yes

Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.

Trimble is proud to be an equal opportunity employer. We welcome and embrace our

candidates' diversity and take affirmative action to employ and advance individuals

without regard to race, color, sex, gender identity or expression, sexual orientation,

religion, age, physical or mental disability, veteran status, pregnancy (including

childbirth or related medical conditions), national origin, marital status, genetic

information, and all other legally protected characteristics. We forbid discrimination and

harassment in the workplace based on any protected status or characteristic. A criminal

history is not an automatic bar to employment with the Company, and we consider

qualified applicants consistent with applicable federal, state, and local law.

The Company is also committed to providing reasonable accommodations for

individuals with disabilities, and individuals with sincerely held religious beliefs in our job

application procedures. If you need assistance or an accommodation for your job, contact

[e-mail]

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Software Development

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