Customer Success Manager, Enterprise

Silversmith Capital Partners; Columbus (OH); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Lunch and snacks

Flexible spending accounts

401(k)

Flexible working hours

Parental leave

RSUs with 3-year vesting

Technology stipend

Internet allowance

Mental health support

Coursera subscriptions

Job summary

impact.com, the world’s leading commerce partnership marketing platform, is seeking an Enterprise Customer Success Manager in the United States. You’ll serve as a product expert, using the software suite to help brands discover and scale partnerships while building stronger client relationships and driving measurable results.

The role requires 3+ years in customer success (B2B), a Bachelor’s degree, and experience with affiliate and performance marketing.

Qualifications

• 3+ years of customer success/relationship experience, preferably B2B.
• Bachelor’s Degree or equivalent experience (Business, Marketing, or related field a plus).
• Experience with Affiliate and performance marketing, with a strong understanding of the digital marketing ecosystem.

Responsibilities

• Deliver world-class support to top clients.
• Maintain a balanced proactive/reactive relationship with assigned accounts.
• Perform account monitoring, conduct regular check-ins, and actively build relationships.
• Provide training, product support, and appropriate delegation when technical issues and feature requests arise.

Skills

Customer success

B2B experience

Affiliate marketing

Cross-functional collaboration

Time management

Education

Bachelor's degree

Job description

Overview

impact.com is the world’s leading commerce partnership marketing platform, enabling brands to discover, manage, and scale partnerships across the customer journey. Impact helps brands grow through authentic relationships with partners ranging from affiliates and influencers to content publishers and advocates. The company powers partnerships for over 5,000 global brands, delivering measurable business results.

As an Enterprise Customer Success Manager, you will be a product expert who uses the software suite to build stronger, more successful marketing campaigns. You should bring solid business sense, a strong understanding of the digital ecosystem, and critical thinking to help impact.com grow daily.

What You’ll Do

• Deliver world-class support to top clients.
• Maintain a balanced proactive/reactive relationship with assigned accounts.
• Perform account monitoring, conduct regular check-ins, and actively build relationships.
• Provide training, product support, and appropriate delegation when technical issues and feature requests arise.

What You Bring

• 3+ years of customer success/relationship experience, preferably B2B.
• Bachelor’s Degree or equivalent experience (Business, Marketing, or related field a plus).
• Experience with Affiliate and performance marketing, with a strong understanding of the digital marketing ecosystem (Affiliate & Partnerships a Plus).
• Consistent track record of providing stellar customer support.
• Ability to work across teams with teamwork and collaboration.
• Initiative, flexibility, detail orientation, and strong prioritization.
• Critical thinking and inventive problem-solving skills.
• Professional communication and enthusiastic teamwork.
• Excellent time management and conflict resolution skills.

Salary and Benefits

Salary Range: $80,000 - $95,000 per year, plus 25% variable commission and RSU stock awards.

Note: Compensation is determined based on skills, qualifications, and experience, and is subject to change.

• Medical, dental, and vision insurance.
• Office-delivered lunch on Thursdays, healthy snacks, and great coffee.
• Flexible spending accounts and 401(k).
• Flexible working and Responsible PTO policy for work-life balance.
• Mental health and wellness benefits, including up to 12 therapy/coaching sessions per year, plus dependent coverage; gym reimbursement available.
• Restricted Stock Units (RSUs) with a 3-year vesting schedule (board approval pending).
• Access to Coursera subscriptions and PXA courses for ongoing learning.
• Parental leave: 26 weeks fully paid for the primary caregiver and 13 weeks fully paid for the secondary caregiver.
• Technology stipend and monthly internet allowance for home office setup.

impact.com is proud to be an equal-opportunity workplace. All employees and applicants are treated fairly and have equal employment opportunity regardless of race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or other protected characteristics.