Customer Success Manager

Impact; New York (NY); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Meals and snacks

Retirement plan (401k)

Flexible PTO

Wellness & mental health support

RSU equity grant

Coursera access

Parental leave

Tech stipend and internet allowance

Job summary

impact.com in New York, NY is seeking a Customer Success Manager to become a product expert and drive successful marketing campaigns using our software suite.

You will deliver world-class support to top clients, maintain proactive/reactive relationships, and collaborate across teams to optimize partnerships.

If you thrive in a fast-paced, data-driven environment and enjoy building lasting relationships, join our team and help brands grow.

Qualifications

• 3+ years of experience in affiliate marketing.
• Bachelor’s Degree or equivalent in Business/Marketing or related field.
• Proven track record of stellar customer support.
• Able to collaborate across cross-functional teams.
• Strong understanding of the digital marketing ecosystem (Affiliate & Partnerships a plus).
• Initiative and flexible mindset; detail-oriented and organized.
• Excellent professional communication skills.
• Enthusiastic teammate with strong teamwork.
• Solid conflict resolution skills and time management.

Responsibilities

• Deliver world-class support to top clients.
• Maintain proactive and reactive relationships with assigned accounts.
• Account monitoring, regular check-ins, and relationship building.
• Training, product support, and appropriate delegation when issues arise.

Skills

Affiliate marketing

Customer support

Team collaboration

Digital marketing

Problem solving

Communication

Team player

Conflict resolution

Time management

Education

Bachelor’s Degree or equivalent

Job description

About impact.com

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products – Performance (affiliate), Creator (influencer), and Advocate (customer referral) – unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands – including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics – rely on impact.com to power more than 350,000 partnerships that deliver measurable business results.

Your Role at impact.com

As a Customer Success Manager, you will be an incredible product expert! This involves utilizing our software suite to build stronger & more successful marketing campaigns. Portraying good business sense, a solid understanding of the digital ecosystem, and being a critical thinker will have you shining and growing every day at Impact.

What You’ll Do

• Deliver world‑class support to our top clients.
• Maintain a balanced proactive/reactive relationship with your assigned accounts.
• Dedicated duties include account monitoring, regular check‑ins, and relationship building.
• Reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise.

What You Bring

• 3+ years of experience in affiliate marketing
• Bachelor’s Degree or equivalent experience (Business, Marketing, or related field a plus)
• Consistent track record of providing stellar support to customers
• Embraces teamwork and cross‑team collaboration
• Strong understanding of the digital marketing ecosystem (Affiliate & Partnerships a plus)
• A healthy dose of initiative and the ability to remain flexible
• Detail‑oriented and able to efficiently prioritize tasks
• Be a critical thinker and an inventive problem‑solver
• Professional communication skills
• Enthusiastic teammate
• Great conflict resolution skills
• Excellent time management skills

Salary Range: $80,000 – $95,000 per year, plus Variable Commission Plan ($20,000–$23,750) and stock (RSU) award.

*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

Benefits and Perks

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well‑being, growth, and work‑life balance.

• Medical, Dental, and Vision insurance
• Office‑only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled
• Flexible spending accounts and 401(k)
• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work‑life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well‑being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company’s growth with a 3‑year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses.

impact.com is proud to be an equal‑opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non‑merit factors.