Customer Success Manager, Enterprise

SimilarWeb; Burlington (MA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation packages

Regular team outings

Personalized coaching

Job summary

A leading digital intelligence company is seeking a Customer Success Manager to drive engagement and value for clients using their platform. This role involves managing relationships, providing insights, and preventing churn. The ideal candidate has 2-3 years of experience in a similar role and a strong understanding of digital marketing trends.

Qualifications

• 2-3 years’ experience as a Customer Success Manager.
• Ability to build rapport and establish trust with clients.
• Strong critical-thinking skills.
• Analytical and consulting mindset with the ability to turn data into a story.
• Experience producing high-quality decks and client-facing materials.
• Excellent problem-solving and critical-thinking skills.
• Team player who can collaborate effectively with colleagues and business partners.
• 2–3 years’ experience as a CSM.

Responsibilities

• Manage long-term customer relationships and understand client KPIs.
• Act as a trusted partner providing actionable insights.
• Mitigate churn risks to retain customers.
• Ensure our users are engaged with the platform and understand the value it brings them toward achieving their goals.

Skills

Digital marketing understanding

Client-facing experience

Relationship-building skills

Analytical mindset

Problem-solving skills

Team player

Team collaboration

CSM experience 2–3 years

Job description

At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower over 6,000 customers globally, including industry giants like Google, eBay, and Adidas, to make game‑changing decisions that drive their digital strategies. In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights. Work alongside Similarwebbers from around the globe who are bright, curious, practical, and genuinely good people.

We are looking for a Customer Success Manager to join our Client Services Team.

This role will report to our Senior Team Manager, Customer Success.

Why is this role so important at Similarweb?

The CSM’s ability to create relationships with the clients and help them extract real business value using Similarweb’s platform is essential to keeping clients engaged with Similarweb for years.

• The CSM is in the front line, bringing our platform and data to life for the client.
• The CSM drives user engagement, adoption of our platform and helps identify growth opportunities by addressing the client’s pain points.

Responsibilities

• Lead, manage, and expand long‑term customer relationships; focus on understanding the client’s KPIs to ultimately drive positive business outcomes.
• Act as a trusted partner and advisor to customers by providing actionable insights that will help clients achieve their business goals using our cutting‑edge data.
• Identify and mitigate churn risks, implementing proactive measures to retain customers and enhance their experience.
• Ensure our users are engaged with the platform and understand the value it brings them toward achieving their goals.

Qualifications

• Solid understanding of the digital marketing space and trends.
• Client‑facing experience.
• Strong relationship‑building skills – the ability to quickly build rapport and establish trust (both internally and with clients).
• Analytical and consulting mindset with the ability to turn data into a story.
• Experience producing high‑quality decks and client‑facing materials.
• Excellent problem‑solving and critical‑thinking skills.
• Team player who can collaborate effectively with colleagues and business partners.
• 2–3 years’ experience as a CSM.

Benefits & Culture

When we asked our employees why they chose to come work at Similarweb, 99% said “the product.” Working with the most powerful digital intelligence platform in the world is an exciting experience.

We encourage an open dialogue and empower employees to bring their ideas to the table. You’ll find resources to take the initiative and create meaningful change within the organization.

We offer competitive compensation packages and a range of perks, including regular team outings, happy hours, and community events.

You can grow your career in any direction you choose. Whether it’s career week, personalized coaching, or ongoing learning solutions, we provide the tools and opportunities to develop your career right here.

Diversity isn’t just a buzzword. We strive to create a workplace that is reflective of the communities we serve and where everyone feels empowered to bring their full, authentic selves to work.

Please note: We’re unable to sponsor employment visas at this time.

As set forth in Similarweb’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.