Customer Success Manager, Enterprise

SimilarWeb; New York (NY); On-site; USD 66,000 - 112,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401K plan

Potential equity

Paid sick and parental leave

Job summary

A leading data solutions company is seeking a Customer Success Manager in New York City to manage client relationships and ensure satisfaction with the platform. The role involves building strong relationships, providing actionable insights, and retaining clients by addressing their needs. Ideal candidates have 2-3 years of experience in a client-facing role within the digital marketing space.

Qualifications

• 2-3 years’ experience as a Customer Success Manager.
• Solid understanding of digital marketing space and trends.
• Ability to build rapport and establish trust with clients.

Responsibilities

• Lead, manage, and expand long-term customer relationships.
• Act as a trusted advisor by providing actionable insights to clients.
• Identify and mitigate churn risks to retain customers.

Skills

Client facing experience

Strong relationship-building skills

Analytical mindset

Problem-solving skills

Experience in digital marketing

Team player

Job description

Overview

At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our data and solutions empower over 6,000 customers globally to make game-changing decisions that drive their digital strategies. We work with colleagues from around the globe. We are looking for a Customer Success Manager to join our Client Services Team. This role will report to our Senior Team Manager, Customer Success.

Why is this role important at Similarweb? The CSM builds relationships with clients and helps them extract real business value using Similarweb’s platform, keeping clients engaged over years.

• The CSM brings our platform and data to life for the client
• The CSM drives user engagement and platform adoption and helps identify growth opportunities by addressing client pain points

Responsibilities

Your role as part of the Client Services Team means your daily responsibilities may include:

• Lead, manage, and expand long-term customer relationships; focus on understanding the client’s KPIs to drive positive business outcomes
• Act as a trusted partner and advisor to customers by providing actionable insights to help clients achieve their business goals using our data
• Identify and mitigate churn risks, implementing proactive measures to retain customers and enhance their experience
• Ensure our users are engaged with the platform and understand the value it brings toward achieving their goals

Qualifications

• Solid understanding of the digital marketing space and trends
• Client facing experience
• Strong relationship-building skills – the ability to quickly build rapport and establish trust (both internally and with clients)
• Analytical and consulting mindset with the ability to turn data into a story
• Experience producing high-quality decks and client-facing materials
• Excellent problem-solving and critical-thinking skills
• Team player who can collaborate effectively with colleagues and business partners
• 2-3 years’ experience as a CSM

Compensation and Benefits

The base salary range for this position in New York City is $66,000 to $112,000 plus benefits including medical, dental and vision insurance, 401K plan, potential equity, employee stock purchase plan and paid sick and parental leave. This position is eligible to participate in the company’s sales incentive plan, with a maximum target OTE of up to $140,000, depending on final terms and achievement of targets. Individual compensation is based on qualifications and relevant experience. The base salary range above is for the New York City metro area and could vary for candidates in other locations.

Why you’ll love being a Similarwebber

• You’ll actually love the product you work with: Our customers aren’t our only raving fans. Our product is central to how we work.
• You’ll find a home for your big ideas: We empower employees to bring ideas to the table and create meaningful change.
• We offer competitive perks & benefits: Competitive compensation, community-focused culture, and regular team events.
• You can grow your career in any direction you choose: Career development tools and opportunities to move into roles you want.

Note: We’re unable to sponsor employment visas at this time. We will handle your application and information related to your application in accordance with our Applicant Privacy Policy.

Equity/benefits information and additional application questions have been omitted here for brevity while preserving the core role details.