Customer Success Manager, Emerging Transportation Platforms

Siemens Mobility; Fremont (CA); Remote; USD 89,000 - 154,000; Full time

Job summary

An innovative firm is seeking a Customer Success Manager to enhance customer satisfaction and drive engagement within the electrification sector. This role involves acting as the primary interface for managed charging customers, ensuring they receive top-notch service and support. You will manage customer communications, provide structured reports on satisfaction, and advocate for customer needs within the organization. With a focus on growth and collaboration, this position offers the chance to make a significant impact in the transition to electric fleets. Join a diverse team dedicated to creating a sustainable future and enjoy a range of health and wellness benefits.

Benefits

Health and wellness benefits

Flexible working hours

Travel opportunities

Qualifications

• Experience in Customer Success in the electricity sector or EV charging.
• Proven track record in managing accounts and growing revenue.

Responsibilities

• Act as primary interface to managed charging customers post-sale.
• Ensure high customer satisfaction and manage communication cadence.
• Identify upselling opportunities to grow annual recurring revenue.

Skills

Customer Success Management

Account Management

EV Charging Infrastructure

Communication Skills

Business Analysis

Fluent English

Education

Bachelor's Degree

Tools

Gainsight

Job description

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrive is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

About Emerging Transportation Platforms

Siemens Emerging Transportation Platforms (ETP) is redefining the vehicle market for private and public fleets focused on moving goods, people, and services with a high level of fidelity as they transition to electrification (or other energy modes), including trucking and logistics companies, autonomous driving fleets, service vans, transit bus agencies, and municipal and private fleets.

We are building the next levels of service for electric fleet operations, from charging infrastructure, the scheduling of the vehicles, the cloud platform, and the utility meter – to provide the highest availability and resilience in the market. In this way, we will accelerate the adoption of electric-powered fleets by optimizing the usage of power and making charging seamless and efficient. By managing energy and optimizing utilization rates and vehicle process flow, we will provide the lowest cost of charging possible.

Join our team, get inspired, and help us re-imagine the world! Transform the everyday with us

We are looking for Customer Success Manager. This position will be based remotely in the US.

You’ll make an impact as you:

• Act as primary interface to managed charging customers in the after-sales phase
• Ensure highest customer satisfaction throughout the execution and service phases of the engagement
• Manage the cadence of customer communication including onboarding, training, and quarterly & executive business reviews
• Provide structured reports on customer health, satisfaction and upselling opportunities
• Understand the customer’s business case for managed charging and ensure that Siemens delivers against the business case
• Advocate for customer needs within the internal organization, including project management, service operations and product R&D
• Identify upselling opportunities to grow ARR (annual recurring revenue) and successfully renew the service for each account
• Organize regional customer engagement / user forums to drive loyalty and value
• Participate in product development feedback loop to ensure product evolves to meet customer needs

You’ll win us over by having the following qualifications:

Basic Qualifications:

• Experience as an individual contributor in Customer Success within the electricity sector, EV charging infrastructure and/or commercial electrical fleet management industries
• Proven track record of managing multiple accounts, growing funnel, and ARR
• Track record of driving action and follow-through in both customer and internal organization
• Domain expertise in electricity sector, EV charging infrastructure and/or commercial fleet management
• Fluent spoken and written English
• Bachelor’s degree
• Willingness to travel up to 40% to be with clients as needed
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Preferred Qualifications:

• Experience with Customer Success operations and/or software e.g., Gainsight
• French and/or Spanish language skills

You’ll benefit from:

• Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html
• The pay range for this position is $89,670 - $153,720. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications and premium geographic location.

Create a better #TomorrowWithUs

About Siemens:

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.

Our Commitment to Diversity, Equity, and Inclusion:

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. Learn more about our commitment to DEI here.