Customer Success Manager, Dynamic Yield

MasterCard; New York (NY); Hybrid; USD 95,000 - 120,000; Full time

Job summary

Mastercard is actively seeking a dynamic Customer Success Manager for its Dynamic Yield team in New York City. This role focuses on ensuring client satisfaction through personalized strategies and effective use of sophisticated software. Ideal candidates will possess a strong analytical background, digital marketing knowledge, and excellent communication skills, along with experience in managing significant client relationships. Join a company that empowers people and supports sustainable economic growth globally.

Benefits

Health insurance

Paid leave

401(k)

Qualifications

• 3-8 years of experience in digital consultation or analytics.
• Experience with Fortune 1000 clients preferred.
• Knowledge of digital marketing and website conversion tactics.

Responsibilities

• Help clients operationalize onsite testing and personalization.
• Promote adoption of the Dynamic Yield solution.
• Consult on product features and best practices.

Skills

Problem-solving

Communication

Creativity

Analytical skills

Education

B.A./B.S. in analytical, economic, or business disciplines

Tools

Adobe Analytics

Google Analytics

A/B Testing tools

Job description

Customer Success Manager, Dynamic Yield

Apply locations

New York City, New York

Time type

Full time

Posted on

Posted 30 Days Ago

Job requisition id

R-244561

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology, innovation, partnerships, and networks combine to deliver unique products and services that help people, businesses, and governments realize their greatest potential.

Title and Summary

Customer Success Manager, Dynamic Yield

Dynamic Yield by Mastercard is seeking a “dynamic” Customer Success Manager to join our team. This role is crucial for ensuring client satisfaction with our sophisticated software. Our customers rely on understanding and utilizing Dynamic Yield products effectively, tailoring solutions to their needs. This role requires expertise in on-site optimization, digital execution, and data synthesis to help clients achieve their business goals.

Knowledge of digital marketing best practices and program management skills are essential. Success Managers act as the bridge between internal teams and client expectations. Creativity, critical thinking, problem-solving, and excellent communication skills are vital for success in this role.

Role Responsibilities

1. Help clients operationalize onsite testing and personalization, creating expert-level personalization strategies that exceed business goals.
2. Promote adoption of the Dynamic Yield solution and ensure high customer satisfaction.
3. Allocate appropriate resources internally and externally to meet or exceed project and customer expectations.
4. Regularly review program status with clients via calls, presentations, or onsite meetings.
5. Serve as the primary contact for clients and their personalization programs.
6. Consult on product features, onboarding, and best practices.
7. Translate the value of Dynamic Yield through data analysis and recommendations.

About You

• 3-8 years of experience in digital consultation or analytics.
• Experience with Fortune 1000 clients as a Customer Success Manager preferred.
• B.A./B.S. in analytical, economic, or business disciplines.
• Knowledge of digital marketing, website conversion tactics, and strategies.
• Experience with analytics tools like Adobe Analytics, Google Analytics, A/B Testing tools.
• Experience managing end-to-end testing processes.
• Knowledge of eCommerce, CRO, and website personalization.
• Strong analytical, problem-solving, and communication skills.
• Ability to adapt quickly and operate in ambiguous environments.
• Empathy and a strong customer-centric approach.
• Passion for customer success and business transformation.
• Strong organizational and multitasking skills.

Compensation and Benefits

Base Salary: $95,000 - $120,000

*Must be based hybrid in New York City*

Mastercard offers a comprehensive benefits package, including health insurance, paid leave, 401(k), and more.

Corporate Security

All activities involving Mastercard assets and information require adherence to security policies, confidentiality, and mandatory training.

Note: The job posting does not indicate that it is expired; it appears active.