Customer Success Manager, Dynamic Yield-R-244561

MasterCard; New York (NY); Hybrid; USD 95,000 - 120,000; Full time

Job summary

Join a forward-thinking company as a Customer Success Manager, where you'll bridge the gap between innovative software solutions and client satisfaction. In this dynamic role, you'll leverage your expertise in digital marketing and analytics to guide clients through the intricacies of onsite optimization and personalization. Your ability to analyze data and provide actionable insights will empower clients to achieve their business goals. This role is perfect for creative problem solvers who excel in communication and thrive in a collaborative environment. Embrace the opportunity to make a significant impact on client success and drive their digital transformation.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k with Company Match

Flexible Spending Account

Paid Parental Leave

Paid Sick Days

Paid Vacation Days

Fitness Reimbursement

Tuition Reimbursement

Qualifications

• 3-8 years of digital consultation or analytics experience required.
• Fortune 1000 client-facing experience preferred.

Responsibilities

• Help clients operationalize onsite testing and personalization best practices.
• Serve as the primary point of contact for clients.

Skills

Digital Marketing Best Practices

Project Management

Analytical Skills

Communication Skills

Problem Solving

Client Management

Education

B.A./B.S. in Analytical/Economic/Business Management

Tools

Adobe Analytics

Google Analytics

A/B Testing Tools

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.

Title and Summary

Customer Success Manager, Dynamic Yield

Dynamic Yield by Mastercard is on the lookout for a “dynamic” Customer Success Manager to join our team. This role is a critical juncture between our sophisticated software and client happiness. Our customers depend on being able to understand and best use Dynamic Yield products so that it’s the perfect fit for their needs. This is a role for someone who understands the ins and outs of on-site optimization, digital execution, and has a knack for synthesizing onsite testing data, helping clients achieve their business goals.

Knowledge of digital marketing best practices and program management skills are critical to the success of Success Managers, as they must also be the connecting puzzle piece for internal teams and client expectations. Creative and critical thinkers, problem solvers, and top-notch communicators are primed for success in this role.

Role

1. Help clients operationalize onsite testing and personalization best practices, creating great client personalization experts to exceed their onsite business goals.
2. Evangelize adoption of the DY solution and achieving a high degree of customer satisfaction.
3. Ensure appropriate resources are dedicated both internally and externally to meet/exceed project and customer expectations.
4. Review overall program status with clients on a regular basis, usually in the form of client calls, web presentations, or onsite meetings as required.
5. Serve as the primary point of contact for clients and their DY personalization program.
6. Consult with clients on product features, functionality, and onboarding best practices.
7. Distill Dynamic Yield driven value from utilizing personalization program and digital testing data.
8. Analyze data and propose value-driving recommendations.

About You:

1. 3-8 years of digital consultation or analytics experience.
2. Fortune 1000 client-facing experience as a CSM preferred.
3. B.A./B.S. Degree in an analytical/economic/business management discipline.
4. Experience or expertise in digital marketing best practices, website conversion tactics, and strategy.
5. Experience working with digital analytics solutions such as Adobe Analytics, Google Analytics, A/B Testing tools, etc.
6. Experience in managing end-to-end testing implementation including requirements gathering, hypothesis setting, KPI selection and goals, test execution, and summarizing results.
7. eCommerce, CRO, and website personalization knowledge and experience.
8. Exemplary quantitative and qualitative thinking, analytical ability, and problem-solving skills.
9. Excellent verbal and written communication skills, with excellent presentation skills.
10. Flexibility, including the ability to adapt quickly to changing priorities; capable of operating in an ambiguous environment.
11. Empathy and a unique ability to understand customer needs.
12. Passionate about customer success and how it can transform businesses.
13. Strong project management or organizational skills and an ability to multitask without difficulty.

Base Salary $95,000-$120,000

*Must be based hybrid in New York City*

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role.

In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [e-mail] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices.
• Ensure the confidentiality and integrity of the information being accessed.
• Report any suspected information security violation or breach.
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience, and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full-time (and certain part-time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits, and many more.