Customer Success Manager, Consumables

Amazon; Seattle (WA); On-site; USD 80,200 - 101,800; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Job summary

Amazon is seeking a Customer Success Manager to enhance vendor relationships and support growth within Amazon Vendor Services. This role requires coordination of vendor initiatives and data analysis to drive improvements in customer experience.

The ideal candidate will have a Bachelor's degree and over three years of experience in vendor management or account management. Strong analytical skills and proficiency in Microsoft Excel are essential.

This position is based in Seattle and offers comprehensive benefits including health insurance and 401(k) matching.

Qualifications

• Bachelor’s degree required.
• 3+ years of vendor or client-facing experience.
• Demonstrated analytical and problem-solving capabilities.

Responsibilities

• Coordinate vendor initiatives and execute business plans.
• Analyze performance metrics for better customer experience.
• Facilitate effective vendor communication and project coordination.

Skills

Vendor management

Analytical skills

Communication skills

Time management

Team collaboration

Education

Bachelor's degree

Tools

Microsoft Excel

Job description

Job ID: 10441226 | Amazon.com Services LLC - A57

This role can be located in one of our approved corporate offices in Seattle, WA.

Build foundational expertise in vendor partnership management while directly impacting customer experiences on Amazon's retail platform. As a Customer Success Manager, you'll coordinate vendor relationships, execute tactical business plans, and develop the analytical and collaborative skills that drive growth for Amazon Vendor Services.

Join our team as a Customer Success Manager in Amazon Vendor Services, where you'll support vendor growth through data-driven execution and relationship building. This role focuses on coordinating vendor initiatives, analyzing performance data, and learning to influence outcomes across internal and external stakeholders. You'll work within a collaborative team environment, receiving guidance while building toward independent delivery. This position offers a strong foundation for career growth in customer success and vendor management.

Key job responsibilities

• Coordinate vendor initiatives and execute tactical business plans that support growth and improve customer experience.
• Analyze performance metrics and develop data-driven recommendations to drive adoption and ROI.
• Build collaborative relationships with vendors, serving as a reliable point of contact for day-to-day needs.
• Advise vendors on utilizing Amazon tools, policies, and programs while escalating blockers and risks appropriately.
• Identify opportunities to improve team processes and contribute to operational efficiency.
• Leverage internal AI tooling to drive efficiencies and expedite problem solving.

A day in the life

• Review vendor performance data and prepare summaries for team discussions.
• Collaborate with teammates to resolve vendor inquiries and coordinate solutions.
• Participate in vendor meetings, managing agendas and driving detailed discussions.
• Support project execution by tracking status, identifying blockers, and escalating roadblocks.
• Contribute to team knowledge-sharing sessions and process documentation.

About the team

Amazon Vendor Services provides comprehensive support to enrolled partners through dedicated customer success management, strategic advice, operational execution, and advanced program access. Our inclusive team values collaboration, innovation, and professional growth while working to enhance both vendor and customer experiences.

Basic Qualifications

• Bachelor’s degree.
• Experience prioritizing and managing time effectively in dynamic environments.
• 3+ years of vendor or client-facing experience in Account Management, Vendor Management, and/or relevant experience in Buying, Planning, or Merchandising (or equivalent).
• Demonstrated analytical and problem-solving capabilities.
• Proficient in Microsoft Excel for data manipulation and interpretation.
• Excellent written and verbal communication skills.

Preferred Qualifications

• Experience using data and metrics to improve processes and customer satisfaction.
• 3+ years of relevant vendor/client-facing experience.
• Experience in retail, e-commerce, or technology industries.
• Proficiency in data analysis and presentation tools.
• Background in project coordination or operational support.
• Leverage internal AI tooling to drive efficiencies and expedite problem solving.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, SEATTLE - 80,200.00 - 101,800.00 USD annually

USA, WA, Seattle - 80,200.00 - 101,800.00 USD annually