Customer Success Manager (Construction) - San Diego, CA

instagrid GmbH; City of Albany (NY); Hybrid; USD 50,000 - 90,000; Full time

Benefits offered by this job

Dynamic Work Environment

Laptop Provided

Car Allowance

25 Days PTO

Job summary

Join a forward-thinking company as a Customer Success Manager, where you'll play a crucial role in fostering relationships with key accounts and driving technology adoption. This exciting position involves implementing agreements with major customers, expanding networks, and ensuring customers fully benefit from innovative solutions. You will thrive in a dynamic environment that values diversity and encourages personal growth. If you're passionate about sustainability and customer satisfaction, this role offers a unique opportunity to make a lasting impact in the transition to cleaner energy solutions.

Qualifications

• Proven sales track record, ideally in construction, showcasing ability to exceed targets.
• Excellent communication and negotiation skills for engaging presentations.

Responsibilities

• Manage relationships with key account customers, ensuring a compelling user experience.
• Provide product training and support to enhance customer utilization.

Skills

Sales Experience

Technical Understanding

Communication Skills

Negotiation Skills

Customer Relationship Management

Presentation Skills

Self-improvement Commitment

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

CRM Software

Microsoft Office Suite

Job description

Pure instant power. Anywhere. We have created the world’s most advanced portable power supplies, bringing freedom to the way our customers work. With you we want to shape a world where advanced technology meets environmental responsibility and create lasting impact. We are working from all over Europe and the US, whether onsite, hybrid or fully remote. Driven by our curiosity and the desire to leave tomorrow's world cleaner than we found it yesterday. Join us in transitioning away from combustion generators to a cleaner alternative for fast, measurable, and real outcomes. What we’ve achieved so far is just the beginning.

At Instagrid you shape a more sustainable future by helping professional workers transitioning away from combustion generators. Making our world a cleaner place tomorrow and the workplaces of our customers safer today.

This position requires travel 3-4 days a week

Your impact

Join us as a Customer Success Manager, where you'll be the cornerstone of our relationships with key account customers. As the primary contact, you'll embody the essence of Instagrid, ensuring a compelling user experience and driving technology adoption among our clients. Your role is pivotal in fostering strong relationships with key accounts, facilitating product understanding, and spearheading growth initiatives. By embedding yourself within each key account, you'll become an indispensable asset, driving our market success through unparalleled customer satisfaction. Come be a part of our team and make a lasting impact on our journey to success.

• Implement negotiated framework agreements with major customers, ensuring positive impressions across all customer branches.
• Expand your network within assigned customers, enabling their success with our solutions.
• Promote familiar and new applications across various business units of key accounts through creativity and enthusiasm.
• Provide comprehensive product training and support to users, making the product accessible and user-friendly.
• Ensure customers have all necessary information for seamless product utilization, addressing inquiries comprehensively.
• Drive high product utilization and ensure customers fully benefit from our solutions.

Minimum Requirements

• A proven sales track record, ideally within the construction industry, demonstrating your ability to drive results and exceed targets.
• Comprehensive technical understanding and familiarity with our product portfolio, enabling you to effectively communicate its value to customers.
• Excellent communication and negotiation skills, backed by engaging presentations that captivate and persuade potential clients.
• Willingness to travel within a predefined region to visit customers onsite, fostering strong relationships and understanding their needs firsthand.
• Proficiency in written and spoken English, ensuring clear and effective communication with clients and colleagues.
• Committed to continuous self-improvement and process optimization, seeking opportunities to enhance your skills and contribute to the success of our team.
• You must have a clean and valid driver’s license.
• You must have a reliable vehicle to meet customer needs.

Your benefits

• A dynamic environment in a fast-growing structure with a very flat hierarchy.
• The opportunity to join a company at the cutting edge of its field.
• A laptop (Apple or Windows).
• A car allowance.
• 25 days PTO.

At Instagrid, we are deeply committed to equal employment opportunities as we believe in the power of diverse teams. We do not just accept diversity but actively search for the best talent regardless of gender, ethnical origin, age, religion, sexual orientation or place of origin. Working as a team, we treat each other with respect and value each other’s opinions to achieve our common goals.

We are looking forward to receiving your application!