Customer Success Manager

Gridware; San Francisco (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health, Dental & Vision (Gold/Platinum

Paid parental leave

Alternating day off

“Off the Grid” two week paid break

Commuter allowance

Company-paid training

Job summary

Gridware, a San Francisco-based technology company, seeks a Customer Success Manager to deepen utility relationships and maximize value from the Active Grid Response platform.

You will educate stakeholders on fault detection and grid monitoring capabilities, and lead use case development, pilot programs, and the creation of success metrics to validate system performance.

Responsibilities

• Manage and grow relationships with utility customers to maximize value from Gridware’s solutions.
• Deeply understand customer needs and educate stakeholders on fault detection and grid monitoring capabilities.
• Lead use case development, pilot program design, and creation of success metrics to validate system performance.

Job description

About Gridware

Gridware is a San Francisco-based technology company dedicated to protecting and enhancing the electrical grid. We pioneered a groundbreaking new class of grid management called active grid response (AGR), focused on monitoring the electrical, physical, and environmental aspects of the grid that affect reliability and safety. Gridware’s advanced Active Grid Response platform uses high-precision sensors to detect potential issues early, enabling proactive maintenance and fault mitigation. This comprehensive approach helps improve safety, reduce outages, and ensure the grid operates efficiently. The company is backed by climate-tech and Silicon Valley investors. For more information, please visit www.Gridware.io.

Team Overview

The Customer Success team is responsible for building and maintaining strong relationships with our utility customers. This team ensures that customers maximize the value of Gridware’s technology by providing technical expertise, proactive support, and strategic guidance. Acting as the voice of the customer within the company, Customer Success collaborates across sales, engineering, product, and operations teams to enhance customer experience and drive long-term partnerships.

You must be located in CST or EST for this role.

Role Description

The Customer Success Manager will be responsible for managing and growing relationships with utility customers, ensuring they receive maximum value from Gridware’s solutions. This role involves deeply understanding utility customer needs and educating stakeholders on fault detection and grid monitoring capabilities. Additionally, this role will lead use case development, pilot program design, and the creation of success metrics to validate system performance.

This describes the ideal candidate; many of us have picked up this expertise along the way.

Benefits

• Health, Dental & Vision (Gold and Platinum with some providers plans fully covered)
• Paid parental leave
• Alternating day off (every other Monday)
• “Off the Grid”, a two week per year paid break for all employees.
• Commuter allowance
• Company-paid training

Gridware Technologies Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.