Customer Success Manager - Commercial (West Coast)

Skydio; United States; On-site; USD 103,000 - 159,000; Full time

Job summary

An innovative company is seeking a motivated Customer Success Manager to lead the implementation and support of cutting-edge drone technology for commercial clients. This role involves building scalable processes, managing customer relationships, and ensuring successful delivery of services. You will work closely with product and engineering teams to drive value for customers in various industries. Join a dynamic team dedicated to empowering users with autonomous flight solutions, and play a crucial role in shaping the future of aerial mobility. If you are passionate about technology and customer success, this position offers a unique opportunity to make a significant impact.

Benefits

Equity in the form of stock options

Comprehensive benefits packages

Paid vacation time

Sick leave

Holiday pay

401K savings plan

Relocation assistance

Qualifications

• Proven track record of driving implementation and adoption of technology.
• Excellent communication skills, both written and verbal.
• Experience with commercial Unmanned Aircraft Systems.

Responsibilities

• Build scalable processes for customer on-boarding and success.
• Track and manage implementation projects for successful delivery.
• Develop healthy customer relationships through proactive support.

Skills

Project Management

Customer Relationship Management

Technical Communication

Implementation of Technology

Proactive Support

Education

Bachelor's Degree

Tools

Project Management Tools

Job description

Customer Success Manager - Commercial (West Coast)

Join to apply for the Customer Success Manager - Commercial (West Coast) role at Skydio

Customer Success Manager - Commercial (West Coast)

Join to apply for the Customer Success Manager - Commercial (West Coast) role at Skydio

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Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users. From utility inspectors to first responders, soldiers in battlefield scenarios and beyond.

About The Team

The Customer Success team enables sales by winning the technical validation process, driving value to customers by seamlessly delivering services, and support to customer with world class on-boarding and technical expertise. We are a rapidly growing team of passionate, mission driven UAS professionals, who sweat the details and ensure our customers are set up for success.

About The Role

We are looking for a motivated Customer Success Manager - Commercial with a deep sense of ownership to lead and drive all aspects of implementation, usage, retention and expansion of our utility and emerging industries customers. A successful candidate will become an indispensable bridge between our customers and Skydio’s extremely agile and world class technical teams. This role reports to the Manager of Enterprise Customer Success and will work closely with our Product, Engineering, and Sales functions to deliver industry leading autonomous solutions that drive value to our customers.

How You’ll Make An Impact

• Build scalable processes for customer on-boarding and post sales success
• Track and manage all implementation projects with our large enterprise customers for successful delivery of technology and services.
• Develop Healthy Customer Relationships through proactive support and cadence based follow ups
• Quantify product feedback and brief executives to drive software and hardware engineering to better fit our customers needs
• Create customer loyalty through proactive support and account management
• Advocate for commercial customers through deep understanding of their use cases and needs
• Lead Quarterly Business Reviews and customer check-ins to ensure our existing customers are getting value from Skydio technology
• Ensure expansions and renewals through proactive support.
  
  
  

Requirements

• Ability to travel 40% of the time.
• Ability to obtain Part 107 certificate.
• Strong preference to be located in the Pacific Time Zone.
  
  
  

Experience & Skills

• Proven track record of implementing new technology, agile development and interfacing with technical teams to deliver on customer schedules.
• Proven track record of driving implementation, adoption and value of hardware or software for or within large enterprises
• Excellent communication skills, both written and verbal, and a strong focus on project management tools and concepts.
• Experience with commercial Unmanned Aircraft Systems and related software development/deployment.
• Work directly with customers through proactive, metrics based engagement
• Work closely with customers to ensure renewals, identifying accounts that are at risk not to renew
• Work closely with customers and sales to ensure expansion, identifying the vertical specific pain points that could prevent this expansion.
  
  
  

Compensation: At Skydio, our compensation packages for full-time employees include competitive base salaries, equity in the form of stock options, and comprehensive benefits packages. Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience. Relocation assistance may also be provided for eligible roles. The annual base salary range for this position is $103,500 - $158,025*. Fundamentally, we believe that equity is the key to long-term financial growth, and we ensure all full-time employees have the opportunity to significantly benefit from the company's success. Regular, full-time employees are eligible to enroll in the Company’s group health insurance plans. Regular, full-time employees are eligible to receive the following benefits: Paid vacation time, sick leave, holiday pay and 401K savings plan. This position and all associated benefits are subject to applicable federal, state, and local laws, as well as the Company’s policies and eligibility criteria.

• Compensation for certain positions may vary based on the candidate's location.
  
  
  

At Skydio we believe that diversity drives innovation. We have created a multidisciplinary environment that embraces the power of diverse perspectives to create elegant solutions for complex problems. We are committed to growing our network of people, programs, and resources to nurture an inclusive culture.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristics protected by federal, state or local anti-discrimination laws.

For positions located in the United States of America, Skydio, Inc. uses E-Verify to confirm employment eligibility. To learn more about E-Verify, including your rights and responsibilities, please visit https://www.e-verify.gov/

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Aviation and Aerospace Component Manufacturing

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