Customer Success Manager - Commercial

Arcticwolf; United States; Remote; USD 37,000 - 92,000; Full time

Benefits offered by this job

Incentive pay

Equity grants

Benefits package

Job summary

Arctic Wolf ищет менеджера по успеху клиентов в коммерческом сегменте для управления портфелем корпоративных клиентов, использующих CyberSOC. Ваша задача — обеспечивать удовлетворенность клиентов, поддерживать renewal и рост через консультативные продажи.

Вы будете советником, предлагать дополнительные сервисы Arctic Wolf, планировать будущий рост клиентов и своевременно решать запросы, используя знания продукта и бизнес-потребности. Ожидается ориентированность на результат и адаптивность.

Qualifications

• 5+ лет успешной работы в роли продаж в технологичной компании.
• Гибкость и умение работать в быстро меняющейся среде.
• Страстное отношение к обслуживанию клиентов, качеству и безопасности данных.

Responsibilities

• Управление портфелем корпоративных клиентов Arctic Wolf, использующих CyberSOC.
• Достижение целей по renewal и expansion через консультативные продажи.
• Участвование в upsell и позиционировании дополнительных сервисов Arctic Wolf.
• Выстраивание планов роста клиентов и проведение квартальных обзоров.
• Прогнозирование риска и разработка планов снижения угроз для удержания клиентов.

Skills

Sales experience

Customer service

Communication

Tools

Salesforce

Job description

Описание:

Customer Success Manager - Commercial

Задачи:

Managing a set of corporate customers who are utilizing Arctic Wolf’s CyberSOC solution. Achieving renewal and expansion targets through consultative selling techniques Listening to customers and providing feedback to the business. Ensuring customer satisfaction and delivery of quarterly account reviews. Negotiating on behalf of management using product knowledge and knowledge of customer needs to upsell by positioning additional Arctic Wolf service offerings. Acting as an advisor to customers by leveraging solid domain and product knowledge of Arctic Wolf service offerings and customer’s needs to develop plans for future growth. Successfully planning and prioritizing a high volume of activities and requests to manage customer issues and requests, including following through on requests in a timely manner, asking clarifying questions to determine the correct source and impact of issues, comparing, and evaluating possible courses of conduct to make decisions or recommendations and understanding use cases to coach customers to alternate solutions when possible. Creating and managing automated processes to effectively forecast and communicate at-risk customers; build risk mitigation plans to retain such accounts.

Требования:

The ability to be flexible and work in a rapidly changing environment is required. Aptitude for technology, knowledge of spreadsheet and Salesforce utilization. Fanatical devotion to customer service, business quality, and data security. Thinks out-of-the-box and energizes others with passion, quality, and commitment.

Key Competencies:

5+ years of demonstrated success in a sales role, preferably in a technology organization.

Environment and Physical Demands:

Work is primarily sedentary in nature and can be executed sitting or standing positions in an office environment. Requires ability to utilize technology related to using a keyboard, verbal communication, and work with device screens which require visual acuity. If located in a company office, often requires the mobility to physically navigate the space. In the event of business travel, mobility sufficient to utilize public and private transport and navigate to essential locations. May include moving or lifting of 25 pounds or less (e.g., office chair, reams of paper). Typically 10% or less of business travel

Salary and Benefits:

The base salary range for this job family is 33,000 to 81,900 EUR annually. This range reflects the base pay the company reasonably expects to offer for this position, aligned to the broader job family base pay structure. Actual base pay may vary based on skills, experience, and location, including job family level.

• In addition to base pay, Arctic Wolf offers variable incentive compensation, new hire equity grants, and a comprehensive benefits package.