Customer Success Manager - Central

Aidoc; United States; Remote; USD 95,000 - 135,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

Stock options for all full-time

401(k) plan with match

Job summary

Aidoc is a leading healthcare AI company delivering enterprise imaging solutions to hospitals worldwide. We seek a Customer Success professional to drive value with customers, aligning AI capabilities with clinical goals.

You will partner with engineering, sales, and support to understand client objectives, onboard new customers, and translate data insights into outcomes. Remote role for Central US time zone, travel up to 25%.

Qualifications

• BSc in science, engineering, or quantitative field; MSc preferred.
• 4+ years in Customer Success, analytics, PM or similar.
• SaaS/high‑tech startup experience is a plus.
• Experience with data analytics and medical imaging is advantageous.
• Strong stakeholder management and executive level collaboration.
• Excellent English communication and problem-solving ability.

Responsibilities

• Advocate for customers and bridge Aidoc with clients to maximize value.
• Lead executive-level discussions and identify workflow pain points.
• Collaborate with Product, Data and AI teams to drive enhancements.
• Oversee onboarding, ensure smooth adoption and measuring outcomes.
• Analyze data and tell a story to demonstrate impact and ROI.

Skills

Customer success

Data analytics

Project management

Stakeholder management

Communication

Education

BSc in science/engineering or quantitative field

MSc preferred

Job description

About Aidoc

Aidoc is the market leader in healthcare AI and has developed the world’s largest clinical frontier model, supporting nearly 50 million patients each year.
Aidoc is deployed in more than 2,000 medical centers worldwide. Since our founding in 2016, Aidoc has raised over $500 million and achieved a record number of FDA-cleared solutions.

Medical diagnosis is hitting a breaking point, where the number of physicians hasn’t kept up with the rapidly growing patient load. This leads to misdiagnosis and treatment delays that result in hundreds of thousands of deaths every year. Aidoc assists clinicians by precisely highlighting diseases directly on medical images, preventing misdiagnosis and ensuring that urgent patients receive the immediate attention they need.

About this role

This position focuses on championing customer centric solutions and outcomes. You will work closely with engineering, operations, sales and support teams to understand your customers, enhance the value they get from our solutions, and demonstrate the impact for their organization. You will have a strong understanding of our customers’ business objectives, and the ability to identify and articulate how our AI enterprise solutions support the achievement of our customers’ strategic goals.

This is a remote role to be filled in the Central US.

Responsibilities

Serve as the customer’s advocate and the customer’s trusted advisor- You are the bridge between Aidoc and our customers:

• Ensure positive customer experiences by proactively managing and growing customer relationships, including identifying key stakeholders.
• Lead discussions with our customers (top physicians in prestige medical centers).
• Understand each customer’s pain points and their workflow and enhance the value of AI in their departments.
• Define the next steps and work on “making things happen” with our R&D teams.

Serve as the liaison between our customers and internal teams:

• Work with the technical team to ensure smooth onboarding of new customers.
• Drive product enhancements and work cross-functionally with internal teams (Product, Data, AI) by representing the customer perspective.
• Have a deep understanding of our solutions, their expected performance, and the user interface.

Drive value demonstration of our solution for our customers:

• Perform data analysis and storytelling using data. Make insights out of the data and present it to our customers.
• Initiate and help execute research initiatives.

Requirements

• BSc in science, engineering, or any quantitative field. Preferably MSc.
• 4+ years of experience in Customer Success /Customer-Facing analytics / Project Management or similar roles.
• Previous experience in a SaaS high-tech/startup company with an agile mentality is an advantage.
• Experience with data analytics is an advantage.
• Previous work with medical imaging and radiologists is an advantage.
• Research experience is an advantage.
• Experience in stakeholder management, building relationships and leading customers to success, preferably at executive level.
• Ability to multitask, problem solve, and work cross-functionally in a dynamic environment.
• Critical thinker with a good analytical approach and data-driven decision-making process.
• Tech-savvy person, who can understand technical concepts and lead discussions with the technical team in a fast-paced, startup environment.
• Excellent verbal and written communication skills (in English).
• Ability to work in the Central time zones.
• Ability to travel up to 25%.

Working at Aidoc

We’re a dynamic, collaborative and fast growing team of more than 500 global employees, committed to improving the world of healthcare. We’re looking for mission-driven people excited to do transformative work.
We have offices in Barcelona, Tel Aviv and New York City, but Aidoc is a remote-first workplace.

What we offer:

• A range of medical, dental and vision benefits
• Stock options for all full-time employees
• Flexible time off to enjoy the autonomy to take time off as needed to rest and recharge without vacation accrual limits, while coordinating with your manager and team to ensure business continuity and project goals are met.
• A 401(k) plan with company match, life insurance, plus long- and short-term disability
• The opportunity to directly improve medical care and impact patient outcomes

Aidoc is deeply committed to creating an inclusiveworkplace, and to the principle of equal opportunity for all individuals. We prohibitdiscrimination andharassment based on race, color, religion, sex, sexual orientation,gender identity,national origin, age, disability, veteran status, or any other status protected by law.