Customer Success Manager — B2B Tech Platform

JPMorganChase; Columbus (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

JPMorganChase is seeking a Customer Success Manager in the Engineering Platform & Services group to deepen customer relationships and translate product insights into lasting value. You will drive onboarding, collaboration, and product evolution while monitoring success metrics and sharing feedback with the Product team to guide future features.

You will lead proactive client meetings, demonstrate product use cases, and ensure alignment with customers' goals across their business.

Qualifications

• 5+ years of experience in customer success roles in product or technology.
• Demonstrated ability to influence product adoption and customer retention.
• Excellent communication and interpersonal skills with the ability to effectively engage and influence stakeholders across all levels.
• Proven ability to learn new technologies and teach it to others.

Responsibilities

• Drives product adoption, expansion, and retention activities to maintain a healthy customer base.
• Conducts regular and proactive account meetings to share best practices, provides use case demonstrations to illustrate key product functionality, communicates future releases, and gathers feedback on the impact the product and its features have on our customers' business needs.
• Guides customers through the onboarding process and sets up the product according to customer requirements, leveraging a deep understanding of our products and their capabilities, including new features and other enhancements.
• Tracks key success metrics and provides data and feedback to the Product team to inform new features and priorities.

Skills

Customer success

Stakeholder influence

Communication

Learning agility

Job description

JPMorganChase is seeking a Customer Success Manager in the Engineering Platform & Services group to deepen customer relationships and translate product insights into lasting value. You will drive onboarding, collaboration, and product evolution while monitoring success metrics and sharing feedback with the Product team to guide future features.

You will lead proactive client meetings, demonstrate product use cases, and ensure alignment with customers' goals across their business.