Customer Success Manager — B2B SaaS

Valdera; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Join a forward-thinking company as a Customer Success Manager where your mission is to drive retention and account expansion across a global customer base. This role offers the chance to build lasting relationships, advise customers on maximizing product value, and work cross-functionally with various teams. You'll thrive in a fast-paced environment, making a significant impact on the company's growth and industry presence. If you are motivated by results and want to shape the future of manufacturing, this opportunity is perfect for you. Enjoy generous benefits and a culture that values diverse perspectives.

Benefits

Premium healthcare

Dental insurance

Vision insurance

Qualifications

• 3+ years in Customer Success at an enterprise SaaS company.
• Strong analytical skills to track customer health and measure success.
• Exceptional communicator with a track record of crafting high-impact materials.

Responsibilities

• Own account retention and expansion by building relationships with key accounts.
• Drive product adoption by ensuring customers leverage new features.
• Develop scalable processes and training materials to accelerate adoption.

Skills

Customer Success Management

Relationship Building

Analytical Skills

Retention Strategies

Communication Skills

Education

Bachelor's Degree

Tools

Salesforce

GSuite

Microsoft Excel

Notion

Figma

Amplitude

Job description

Join to apply for the Customer Success Manager — B2B SaaS role at Valdera

About Valdera:

At Valdera, we empower innovators to turn ideas into reality by transforming how manufacturers source materials. We make it effortless for companies to find the best materials and suppliers for their needs, enabling them to build high-quality products at scale and deliver them to millions of consumers worldwide.

We are a team of ambitious, results-driven individuals with a proven track record of working with Fortune 500 industrial manufacturers, beauty brands, and chemical companies. We are a fast-growing company that hires talented, hardworking people who excel in high-performance environments and want to grow their careers quickly.

Our culture is built for exceptional individuals to take on meaningful challenges, collaborate with the top minds in our industry, and see the direct impact of their work. If you’re looking for a fast-paced environment where your ideas will drive real change, Valdera is the place for you.

Join us, and let’s shape the future of manufacturing together.

Role Description:

As a Customer Success Manager at Valdera, your core mission is to drive retention and account expansion across our growing global customer base. You’ll be responsible for ensuring our customers maximize the value of our platform and expand product adoption across their organizations.

Success in this role means proactively building lasting relationships, advising customers on how to maximize the impact of the product within their organization, and enabling them to achieve their business goals using Valdera. You’ll work cross-functionally with sales, sourcing operations, engineering, and senior leadership, taking ownership of high-stakes initiatives that accelerate Valdera’s growth and industry impact.

This role is for a highly adaptable, outcome-driven individual who thrives in a fast-paced environment. If you’re motivated by driving real business results, navigating ambiguity independently, and making a lasting impact, we want you on our team.

Role Responsibilities:

1. Own account retention and expansion by proactively building deep relationships with key accounts and executive sponsors to drive measurable success
2. Drive product adoption by ensuring customers fully leverage new features and maximize ROI
3. Proactively monitor and act on customer health—identifying risks early, preventing churn, and driving expansion
4. Develop and refine scalable processes, training materials, and customer-facing content to accelerate adoption and streamline operations
5. Execute the full customer journey—onboarding, change management, performance reviews, and renewals—with urgency and attention to detail
6. Advocate for customer needs, translating pain points into actionable product and go-to-market improvements
7. Recruit and develop future CSMs, setting a high-performance standard as Valdera scales
8. Operate autonomously in a high-growth environment—prioritizing impact, solving problems end-to-end, and driving initiatives to completion
9. Commit to exceeding expectations and achieving ambitious startup goals
10. Adapt to global time zones, ensuring critical customer and internal priorities are met

Experience & Qualifications:

1. 3+ years in Customer Success at an enterprise SaaS company
2. Proven track record of increasing customer LTV and driving significant revenue growth
3. Specific wins in owning retention and expansion of large enterprise accounts
4. Proactively identified risks and implemented retention strategies without direction
5. History of independently building relationships with executive decision-makers
6. Strong analytical skills—leveraged data to track customer health, measure success, and drive proactive engagement
7. Successfully advocated for customers to initiate new product launches and go-to-market strategies
8. Experience leading QBRs, business reviews, and roadmap discussions to accelerate adoption and growth
9. Exceptional communicator with a track record of crafting high-impact emails, presentations, and reports
10. Track record of executing with precision and attention to detail, creating high-quality presentations, charts, and materials
11. Built scalable processes, and solved unexpected challenges. Proficient in products like GSuite, Microsoft, Notion, Figma, Salesforce, Amplitude, and Excel
12. Thrives in a fast-paced, high-stakes environment

Salary Range: $90-130k USD

Salary ranges are determined by multiple factors, including the labor market, market compensation bands, internal parity, and budget considerations. The final offer will be based on the candidate’s individual skills, qualifications, location, and experience relative to the requirements of the role.

Benefits:

Valdera offers generous benefits to employees. Full time employees are eligible for premium healthcare, dental, and vision insurance coverage. You will be provided a more detailed breakdown of your options prior to joining Valdera.

Equal Opportunity Employer Statement:

Valdera is an equal-opportunity employer committed to building a diverse and inclusive team. We welcome applicants of all backgrounds and celebrate a culture that values varied perspectives, skills, and experiences. We are dedicated to maintaining a workplace free from discrimination, where everyone feels valued, respected, and empowered to contribute.