Customer Success Manager - ARR Growth & Adoption

Rexel France; Broken Arrow (OK); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Life Insurance

401K with Employer Match

Paid vacation and sick time

Tuition Reimbursement

Employee Discount Programs

Job summary

Rexel USA in Broken Arrow, OK is seeking a Customer Success Manager to grow annual recurring revenue and retain customers. You will work closely with customers, sales, product specialists, and services to shape value propositions based on data and Rexel's automation offerings.

You will lead kickoff meetings, adoption reviews, and business reviews, and build strong relationships with clients while driving onboarding, expansion, and renewal motions using data-driven ROI analyses.

Qualifications

• Must have excellent interpersonal, analytical, and written/verbal communication skills
• Be a self-starter that can work both independently and in team-based environments
• Must be able to build positive working relationships with people at all organizational levels
• Bachelor's Degree in Business or Technical degree preferred (if applicable)
• 4 Year / Bachelor's Degree - Preferred

Responsibilities

• Build positive working relationships between Rexel and assigned customers
• Manage multiple on-going customer success engagements and develop a cadence of recurring reviews with customers
• Review progress with leadership and provide opinions on areas of opportunity
• Act as point person to the customer for Annual Recurring Revenue contracts and subscriptions
• Accurately communicate a value proposition based on the data being presented
• Communicate in-person and remotely the value delivered to customer on a periodic cadence using Business Review methodology
• Use data and workflow information to execute Onboarding, Adoption, Expansion, and Renewal motions relevant to each account
• Understand basic concepts of automation regarding product lifecycles and learning to identify opportunities
• Seek new targets and opportunities from data that is provided
• Run numbers to calculate ROI or savings a customer might earn

Skills

Customer Success

Interpersonal Skills

Analytical Skills

Communication Skills

Education

High School Diploma or GED

Bachelor's Degree

Tools

Rockwell Automation

Job description

Rexel USA in Broken Arrow, OK is seeking a Customer Success Manager to grow annual recurring revenue and retain customers. You will work closely with customers, sales, product specialists, and services to shape value propositions based on data and Rexel's automation offerings.

You will lead kickoff meetings, adoption reviews, and business reviews, and build strong relationships with clients while driving onboarding, expansion, and renewal motions using data-driven ROI analyses.