Customer Success Manager - Growth & Renewal

Rexel; Broken Arrow (OK); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401K with Employer Match

Paid vacation and sick time

Tuition Reimbursement

Health & Wellness Programs

Job summary

Rexel USA is hiring a Customer Success Manager for our Broken Arrow, OK team. You will manage ARR and partner with customers to drive adoption, expansion, and renewals, leading executive business reviews and on-site kickoff meetings.

The role requires 3+ years in customer success, familiarity with Rockwell Automation products is a plus, and a Bachelor's degree in business or a technical field is preferred. A strong, data-driven approach is essential.

Qualifications

• 3+ years of Customer Success Manager experience.
• Prior experience with Rockwell Automation products and services preferred.
• High School or GED – Required; 4 Year / Bachelor's Degree – Preferred; Business/Technical degree preferred.

Responsibilities

• Build positive working relationships between Rexel and assigned customers.
• Manage multiple on-going customer success engagements and cadence of reviews with customers.
• Review progress with leadership and provide opinions on opportunities.
• Act as point person to the customer for Annual Recurring Revenue contracts and subscriptions.
• Accurately communicate a value proposition based on the data being presented.
• Communicate in-person and remotely the value delivered to customer on a periodic cadence.
• Use data to execute onboarding, adoption, expansion, and renewal motions for each account.
• Identify opportunities based on customer install base and support usage.
• Seek new targets and opportunities from data provided.
• Run ROI calculations to demonstrate customer value.

Skills

Interpersonal skills

Analytical skills

Written/verbal communication

Self-starter

Relationship building

Integrity

Attention to detail

Education

High School or GED

Bachelor’s degree

Business or Technical degree preferred

Job description

Rexel USA is hiring a Customer Success Manager for our Broken Arrow, OK team. You will manage ARR and partner with customers to drive adoption, expansion, and renewals, leading executive business reviews and on-site kickoff meetings.

The role requires 3+ years in customer success, familiarity with Rockwell Automation products is a plus, and a Bachelor's degree in business or a technical field is preferred. A strong, data-driven approach is essential.