Customer Success Manager, Advertising (Retail Search)

CommerceIQ; Mountain View (CA); On-site; USD 122,400 - 140,000; Full time

Benefits offered by this job

Comprehensive medical, vision, and dental coverage

Monthly reimbursements for gym, phone, and internet

Unlimited PTO and 13 paid company holidays

Job summary

CommerceIQ in Mountain View is on the lookout for a Customer Success Manager specializing in Retail Media Search Advertising. In this role, you'll manage advertising campaigns for enterprise clients on platforms such as Amazon and Walmart, ensuring profitable revenue growth.

The ideal candidate will have over 5 years of experience, including expertise in managing multi-million dollar marketing budgets, and excellent analytical and communication skills. The position offers a competitive salary and comprehensive benefits.

Qualifications

• 5+ years of professional work experience.
• 3+ years experience in media and advertising engagement with customers.
• Experience managing eCommerce marketing budgets, specifically on Amazon and Walmart.

Responsibilities

• Manage end-to-end execution of retail media search advertising campaigns.
• Analyze campaign performance data and showcase value of CommerceIQ's platform.
• Collaborate with internal teams to shape new features.

Skills

Project management

Analytical problem-solving

Bid and budget management

Communication skills

Advanced Excel proficiency

Education

Bachelor's degree in Business, Marketing, Communication, Economics or related field

Job description

CommerceIQ is building the AI platform that runs commerce for the world’s largest brands. We are not selling AI demos. We are shipping AI agents for content, media, and sales into the workflows of the Fortune 100 every week.

Role Overview

Customer Success Managers (CSMs) specializing in Retail Media Search Advertising manage and execute advertising campaigns for our enterprise clients, helping them achieve profitable revenue growth by managing their advertising budgets across platforms such as Amazon, Walmart, and others.

Responsibilities

• Manage end-to-end execution of retail media search advertising campaigns on platforms such as Amazon, Walmart, and other marketplaces.
• Understand customer needs and plan, organize, and manage all phases of a joint success plan, focusing on how to use our product to meet those needs.
• Move the needle with respect to the client’s KPIs and continuously showcase the value of CommerceIQ’s platform throughout the engagement period.
• Analyze campaign performance data to identify trends, insights, and actionable recommendations.
• Be an expert on the CommerceIQ platform and partner with internal teams, including Product and Engineering, to leverage platform capabilities effectively.
• Collaborate with our internal teams to shape new features.

Qualifications

• Bachelor’s degree, preferably in Business, Marketing, Communication, Economics or related field.
• 5+ years of professional work experience.
• 3+ years experience in running media and advertising engagement with customers, in a consulting/agency role.
• Experience managing eCommerce marketing budgets (specifically on Amazon, Walmart, Kroger, Instacart) at well‑respected agencies for large enterprise brands.
• Experience managing Amazon search marketing budgets in the multi‑million dollar range.
• Well‑versed in bid and budget management, content optimization, and promotion planning.
• Analytical problem‑solving skills with advanced Excel proficiency.
• Project management experience and ability to anticipate and mitigate risks.
• Proven experience working with VP, SVP, and C‑level executives of enterprise‑level companies.
• Excellent presentation and communication skills, both oral and written.

Compensation and Benefits

The typical base pay range for this role across the U.S. is USD 122,400 – 140,000 per year, with an eligible discretionary annual bonus with a target of 15% based on performance. The pay range may vary based on experience, qualifications, and location.

Benefits include:

• Comprehensive medical, vision, and dental coverage.
• Short‑ and long‑term disability insurance.
• Life insurance.
• Paid parental leave.
• Monthly reimbursements for gym, phone, and internet.
• 13 paid company holidays in the 2026 calendar year and unlimited PTO.
• Long‑term incentives in the form of company stock options.

Equal Opportunity Employer

We are an equal‑opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other category prohibited by applicable law.