Customer Success Manager (AM I) - 1031 - MOSCOW, ID

Economicmodeling; Moscow (ID); On-site; USD 55,000 - 75,000; Full time

Job summary

Lightcast is a global leader in labor market insights with offices in the US and abroad. The Account Manager will manage a set of DAAS/SAAS accounts, driving renewals, cross-sells, and customer success initiatives through attentive relationship management.

You will engage customers regularly, uncover needs, and coordinate onboarding while collaborating with sales and support to achieve win‑win outcomes in a competitive market.

Qualifications

• 2+ years of experience in account management, customer success, sales, or a related role.
• Must have experience within a DAAS or SAAS environment.
• Experience with sales prospecting, account management, and sales processes.
• Strong communication and presentation skills.
• Proficiency with Google Workspace, Excel, and PowerPoint.
• Strong analytical and problem‑solving abilities.
• A continuous learner, focused on developing win‑win outcomes for clients and the company.

Responsibilities

• Customer Relationship Management: Build loyal customer relationships for a set of assigned accounts or territory using established techniques to engage and interact with customers on a regular cadence.
• Account Renewals / Selling: Through excellent care, solution‑solving, insight sharing, and regular customer engagement, secure customer rate changes, cross/upsells, and renewals as appropriate for both the client and the company. Able to uncover needs, offer appropriate solutions, negotiate price, document and close sales/renewals.
• Customer Success: Establish client‑specific goals, coordinate the successful onboarding, and measure account health according to established targets.
• Super passionate about engaging all kinds of prospects or existing clients regularly to find out what they are challenged by and how we can help them.
• Solid organizational skills to initiate, establish, and relentlessly pursue tasks.
• Ability to maintain a high level of activity, manage multiple competing priorities, and work effectively in a competitive, results‑driven culture.
• Continuous learner who wants to develop and work with others to be the best at creating and sustaining win‑win client/company outcomes.
• Ability to positively adapt to change in a highly dynamic work environment.

Skills

Account management

Customer success

Sales

Communication

Analytical

Problem solving

Tools

Google Workspace

Excel

PowerPoint

Job description

Responsibilities

• Customer Relationship Management: Build loyal customer relationships for a set of assigned accounts or territory using established techniques to engage and interact with customers on a regular cadence.
• Account Renewals / Selling: Through excellent care, solution‑solving, insight sharing, and regular customer engagement, secure customer rate changes, cross/upsells, and renewals as appropriate for both the client and the company. Able to uncover needs, offer appropriate solutions, negotiate price, document and close sales/renewals.
• Customer Success: Establish client‑specific goals, coordinate the successful onboarding, and measure account health according to established targets.
• Super passionate about engaging all kinds of prospects or existing clients regularly to find out what they are challenged by and how we can help them.
• Solid organizational skills to initiate, establish, and relentlessly pursue tasks.
• Ability to maintain a high level of activity, manage multiple competing priorities, and work effectively in a competitive, results‑driven culture.
• Continuous learner who wants to develop and work with others to be the best at creating and sustaining win‑win client/company outcomes.
• Ability to positively adapt to change in a highly dynamic work environment.

Qualifications

• 2+ years of experience in account management, customer success, sales, or a related role.
• Must have experience within a DAAS or SAAS environment.
• Experience with sales prospecting, account management, and sales processes.
• Strong communication and presentation skills.
• Proficiency with Google Workspace, Excel, and PowerPoint.
• Strong analytical and problem‑solving abilities.
• A continuous learner, focused on developing win‑win outcomes for clients and the company.

About the Company

Lightcast is a global leader in labor market insights, with headquarters in Moscow, ID (US) and offices in the United Kingdom, Europe, and India. We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, our institutions and companies, and our communities.

Lightcast is proud to be an equal opportunity workplace and does not discriminate on the basis of federally protected statuses. Lightcast has always been, and always will be, committed to diversity of thought and unique perspectives. We seek dynamic professionals from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work.