Customer Success Manager | $55K-$75K + Remote + Career Growth | Exciting Event Planning Funded SaaS

PhillyTech, LLC.; Strawberry Mansion (PA); Remote; USD 50,000 - 70,000; Full time

Job summary

A fast-growing SaaS startup is seeking a Customer Support Specialist to enhance the event planning industry. This fully remote role offers significant career growth opportunities as you engage with customers and support their needs. Join a collaborative team where your contributions will directly impact the company's success.

Benefits

100% employee and 50% dependent health, dental, and vision coverage

Maternity leave support

Future 401K plan (coming soon)

Quarterly meetups for team connection and collaboration

Remote work budget and leadership growth opportunities

Qualifications

• 1-3+ years of SaaS customer support experience in a startup or similar environment.
• Excellent written and verbal communication skills.
• Proactive, process-oriented, organized, and adaptable.

Responsibilities

• Proactively reach out to hotels to respond to RFPs and assist with onboarding.
• Respond to inquiries via chat, email, and phone.
• Monitor customer feedback to identify content gaps.

Skills

Communication

Multitasking

Proactivity

Organization

Job description

Customer Support Specialist | $50K-$70K + Remote + Career Growth | Exciting Event Planning Funded SaaS

• Full-time

ARE YOU READY TO TRANSFORM THE SAAS EVENT INDUSTRY AND GROW IN YOUR CAREER?

This is a fully remote position in the US or Canada. This position offers the opportunity to get in on the ground floor of an innovative seed-round SaaS company and grow within the organization.

Our client is a fast-growing, $3M seed-funded B2B SaaS startup revolutionizing how event professionals source and book venues. Their platform streamlines and simplifies event booking management in real time for event planners, hospitality professionals, and DMOs. Their platform is used by over 150K hotels, including industry leaders like Marriott, Hilton, and Hyatt.

This role presents an exciting growth opportunity as our client plans to double their team size and expand their customer base beyond Europe and North America. It also offers significant career advancement potential.

Company Culture:

This is an excellent opportunity for growth, where you will directly impact the success of an innovative company and team.

Our client values accountability, ownership, and a data-driven approach. They foster a collaborative environment where each contribution impacts success. The company is scaling rapidly, with minimal micromanagement, encouraging team members to think creatively and contribute ideas.

You will work closely with the founders and C-Suite, making a tangible difference and participating in strategic decisions. If you thrive in a fast-paced, entrepreneurial environment with growth opportunities, this is the place for you!

Benefits include:

• 100% employee and 50% dependent health, dental, and vision coverage
• Maternity leave support
• Future 401K plan (coming soon)
• Quarterly meetups for team connection and collaboration
• Remote work budget and leadership growth opportunities

We seek a detail-oriented, people-first Customer Support Specialist to join our growing team. This role is vital in ensuring our customers have a seamless experience on our platform, involving responsive support and proactive outreach to hotels for onboarding and responding to active RFPs.

You will be a key contact point for planners and hotels, troubleshooting issues and ensuring engagement.

Responsibilities

• Proactively reach out to hotels to respond to RFPs and assist with onboarding.
• Follow scripts and onboarding processes, adapting as needed.
• Maintain follow-up routines and update hotel contact data.
• Monitor RFP responses and prioritize overdue responses.
• Facilitate communication between hotels and planners.
• Coordinate with various stakeholders, maintaining communication standards.

Customer Support

• Respond to inquiries via chat, email, and phone.
• Update support content and macros based on product updates.
• Provide feedback for user experience improvements.

Help Center

• Monitor customer feedback to identify content gaps.
• Collaborate with support, product, and marketing teams to align documentation with updates.

Minimum Requirements

• 1-3+ years of SaaS customer support experience in a startup or similar environment.
• Self-motivated and independent worker.
• Comfortable on the phone with customers.
• Excellent written and verbal communication skills.
• Ability to prioritize, multitask, and meet deadlines in a fast-paced environment.
• Adaptable to changing priorities in a high-growth setting.
• Willing to work 12 PM to 9 PM EST (flexible based on time zone).
• Proactive, process-oriented, organized, and proactive with follow-through.
• Interest or experience in events/hospitality is a bonus.

About SaaS Talent

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